Application Administrator

We are currently seeking an addition of an Application Administrator to join our IT staff in our Landisville, PA location. This position is HYBID - working in the office Tuesday, Wednesday and Thursday and remote Monday and Friday. Hours are generally 8:00 to 5:00 M-F. The Application Administrator’s role is to support and configure the business ERP software. This includes business process flows, forms, reports, EDI, customizations, and configurations.

This person will also analyze and resolve end-user technical ERP software issues and provide user application training where required. This position reports to the Director of Information Technology and works in concert with the Network Technician.

SUMMARY: The IT Application Administrator’s role is to support, configure, and develop the business ERP software. This includes business process flows, forms, reports, EDI, customizations, and configurations. This person will also analyze and resolve end-user technical software issues and provide user application training where required. This position reports to the Director of Information Technology and works in concert with the Network Technician.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Develop and maintain custom functions for business processes and tasks inside of ERP systems.

2. Create reports in response to business user needs and the ability to utilize SQL queries to update fields and tables against the SQL server database as needed.

3. Perform SQL Server enhancements, upgrades, and maintenance following best practices.

4. Oversee the scheduling of automated system processes and reports generated from ERP systems.

5. Management and Implementation of custom forms, while maintaining existing forms utilizing both Crystal Reports and SSRS.

6. Support EDI transactions by working closely with our EDI vendor and customer service team.

7. Maintain and implement new custom part configurations within the ERP system.

8. Create, support, and publish business activity queries and dashboards as needed

9. Administer the ERP user accounts and security permissions.

10. Create and support label printing utilizing Bartender software for products, shipping, and barcoding.

11. Review, implement, and support third-party software to be used in conjunction with the ERP system, i.e., shipping software and credit card functionality.

12. Lead the development and/or migration projects of business ERP software, including test environments. Working with various departments to meet and set all expectations.

13. Basic knowledge and understanding of computer hardware and software to help support end-users during ERP troubleshooting.

14. Create written documentation of work performed, user guides, and processes for the department.

15. Respond to end-user support requests following SLAs for application-based issues

16. Support after-hours needs following team based on-call rotational schedule.

Skills and Requirements include:

• Proficient in open communication with employees, management and vendors.
• Ability to quickly solve problems and multitask while working a fast-paced, time sensitive environment.
• College diploma or university degree in the field of computer science and/or 5 years of equivalent work experience.
• Programing experience in C# required.
• Experience with multi-site enterprise ERP and CRM infrastructure and implementation and support
• Epicor ERP experience preferred including BAQ, BPM, Configurator and third-party integrations (e.g. Bartender Quickship, etc.).
• Experience in Microsoft SQL Server and Epicor Data Migration Tool (DMT).
• Strong knowledge in querying, data-mining, updating, and working with databases.
• Experience with EDI implementations, administration and support.
• Experience in form creation with SSRS & Crystal Reports.
• Experience with business process analysis from an IT perspective.
• Hands-on ERP software troubleshooting experience.
• Experience with data management and security
• Knowledge of applicable data privacy practices and laws.
• Ability to travel domestically for training.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are…