Technician, IT

At Röchling Medical, we're united by a shared purpose: improving lives through innovation in health. As a trusted partner to leading pharmaceutical, biotech, and medical device companies around the world, we develop customized products and solutions that help advance patient care and save lives.

Your role

SUMMARY

The Information Systems Technician role is to ensure the stability, integrity, and efficient operation of the in-house information systems. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Information Systems Technician will apply communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Serve as first point of contact for users seeking technical assistance.

Accurately keeps helpdesk record of all calls, emails, and helpdesk tickets.

Performs application troubleshooting to isolate and diagnose common application problems.

Performs network troubleshooting to isolate and diagnose common network problems.

Upgrade workstation hardware and software components as instructed.

Provide users with hardware and software technical support.

Spend time with system users, talk with users and listens empathetically to their concerns, and provide prompt and courteous responses.

Respond to the needs and questions of users concerning their access of resources on the network.

Adhere to and ensure compliance with all Company policies, rules, procedures, and housekeeping standards.

Follow the official policy for Good Manufacturing Practices as required in the Medical Device Amendments to the Federal Food, Drug and Cosmetic Act.

Provide feedback and pro-active communication to supervisor, management, and co-workers to ensure efficient and effective operations.

Contributes input to management based on knowledge of processes toward process and product improvement efforts of the company.

Provide other department and manufacturing support as requested by immediate supervisor.

Process administrative matters without problems to maintain up to date records.

Other duties may be assigned.

Your benefits

• Health Management: Your health and well-being are important to us. Take advantage of our diverse health offerings, such as the health clinic.
• Training and Development: Our focus is on the continuous growth of our team members. We want to ensure that everyone can reach their full potential, which is why we offer tailored training programs for various roles. This helps you achieve peak performance and boosts your professional success!
• Food: Our sites offer vending machines with a variety of snacks and food options for you to enjoy - perfect for added flexibility during shift work, ensuring convenient access to refreshments at any time.
• Flexibility: Flexibility leads to efficiency - that's what we believe. That's why mobile work is possible.