IT Support Associate II, Ops Tech Solutions; OTS - Field

IT Support Associate II, Ops Tech Solutions (OTS) – Fixed Field

About Operations Technology Solutions (OTS)
Operations is at the heart of Amazon’s business. OTS provides nonstop global IT support to Amazon Operations, supporting infrastructure, new technology development, and facility launches to deliver products worldwide.

As an IT Support Associate II, you will support the operations team by resolving technical issues within Amazon operations facilities across a defined geographic region. You will work across multiple technical disciplines and will have opportunities for career development.

Amazon offers competitive compensation and comprehensive benefits, including health care starting Day 1, a matching 401(k) program, up to 20 weeks of paid parental leave, and a casual dress code. Evening and weekend shifts, as well as schedule flexibility, are part of the role.

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings and remote users.
• Lift up to 49 lbs and be standing/walking for shifts up to 12 hours.
• Travel locally or regionally to support customers.
• Maintain flexibility with shift rotation between days and nights.

• Restore critical scanners under tight time constraints.
• Set up new laptops for incoming associates.
• Resolve network connectivity challenges.
• Collaborate with teams to implement technology improvements.
• Act as the go‑to tech expert for operations teams.

The NPIT1 IT Team partners with multiple groups to keep operations running smoothly and deliver smiles to customers. Core values:
Customer Obsession, Highest Standards, Delivering Results.

• Experience troubleshooting and debugging technical systems.
• Experience in a dynamic environment with high customer service demands.
• Physical ability to lift up to 49 lbs and stand/walk during shifts up to 12 hours.
• 1+ year of Windows, Mac, or Linux OS support experience or equivalent.
• Relevant certifications (CompTIA A+, Network+, Cisco/CCNA, Linux Redhat, Microsoft hardware, AWS, or similar).

USA, PA, New Stanton – $23.00–$37.00 USD hourly. Starting pay varies with experience, qualifications, and location. Additional benefits include EAP, Mental Health Support, Medical Advice Line, and 401(k) matching.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation during the application and hiring process, please visit (Use the "Apply for this Job" box below)..