Associate Director, Omni Channel Orchestration Technical Lead

Job Description

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life‑changing medicines for people with serious diseases, often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.

Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit  for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes, not just outputs, and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business.

As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Tech Lead, Omnichannel Orchestration, provides hands‑on technical leadership and solution design expertise for the Omnichannel Orchestration Global Capability team within the Campaign Orchestration and Content Development & Deployment teams. Reporting to the Technical Suite Lead, this role serves as the primary technical leader for the capability, partnering closely with the Global Capability Owner, Activation Lead, development teams, and/or vendor teams to ensure capability priorities and global standards.

The Omnichannel Orchestration team delivers customer journey orchestration capabilities that enable coordinated next-best-action and personalized engagement across marketing, sales, and service channels. Asthe Tech Lead , this role is a hands‑on contributor and technical leader, directlyinvolvedin designing, building, and delivering solutions for Omnichannel Orchestration Solutions and supporting next-best-action and engagement orchestration capabilities alongside the development team, bringing technical depth and leadership to everystageof the work.

Strategy & Technical Roadmap Development

Partner closely with the Omnichannel Orchestration Global Capability Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.

Collaborate with the Campaign Orchestration, Content Development & Deployment Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.

Convert complex business requirements into clear technical specifications and executable technical work tasks.

Solution Architecture & Technical Delivery

Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:

Omnichannel Orchestration Solutions, enabling cross-channel journey orchestration and execution of next-best actions across customer touchpoints.

Next-best-action and decisioning capabilities, supporting segmentation, targeting, and personalized engagement strategies.

Integration with…