Title Vice President - Operations

Overview

Flagger Force
, an industry leader in traffic control, is currently hiring a Vice President - Operations to work out of our Operations Services Center (OSC) in Hummelstown, PA.

The Vice President of Operations is a senior executive and a key member of the organization’s leadership team, working in close alignment with peer Vice Presidents in support of the CEO. This role is responsible for developing and executing organizational strategies that elevate operational performance, strengthen client partnerships and drive scalable, technology-enabled service delivery within the short-term traffic control industry.

The VP of Operations provides executive leadership to the Operations Services Center (OSC), a 24/7/365 logistical and tactical support function. The role requires strategic thinking, operational discipline, and the ability to engage effectively with executives, senior client leaders and cross-functional partners. All interactions must exemplify the company’s values, vision and mission.

EXECUTIVE LEADERSHIP & STRATEGY

• Serve as a core member of the executive team, contributing to organizational strategy, operational planning and long-term growth objectives
• Work closely with other executives and department heads to ensure alignment of operational goals with the overall business strategy
• Engage with senior leadership to align operations with enterprise priorities, financial goals and performance expectations
• Oversee OSC performance and ensure operational metrics are met or exceeded across logistical and dispatch functions
• Lead, mentor and develop the operations management team, fostering a culture of high performance and continuous improvement.

OPERATIONS SERVICES CENTER (OSC)

• Provide direct leadership to the Senior Manager, Managers and all Operations Services Center employees. Responsible for all logistical coordination, dispatching, high velocity recruiting, tactical support and direct employee support.
• Establish and monitor OSC-specific Key Performance Indicators (KPIs), driving accountability for operational excellence and service quality.
• Evaluate and enhance OSC processes, technology utilization, and team structure to support scalability and efficiency.

FIELD MANAGEMENT COLLABORATION (NO DIRECT OVERSIGHT)

• Work collaboratively with the VP of Field Operations and field leadership teams to ensure alignment, communication, and coordinated execution between OSC and Field Management.
• Support shared KPI development and joint problem-solving to improve field readiness, client outcomes and seamless service delivery.
• Partner with Field Management on initiatives requiring cross-functional alignment, operational planning or client-related coordination.

CLIENT ENGAGEMENT & CONTRACT SUPPORT

• Represent the Operations function in executive-level client interactions, ensuring service quality, responsiveness and partnership standards are met.
• Participate in recurring client business reviews to evaluate service delivery, identify trends and strengthen strategic relationships.
• Support new and renewal client contract negotiations at the request of the CEO and VP of Business Development.

PROCESS IMPROVEMENT & INNOVATION

• Lead cross-functional efforts to streamline workflows, reduce complexity and maximize the use of technology across Operations.
• Drive a culture of continuous improvement, innovation and problem-solving to support organizational growth.

TALENT LEADERSHIP & DEVELOPMENT

• Lead, mentor and support the professional development of the OSC teams through regular coaching, feedback and performance evaluations.
• Develop talent pipelines, succession plans and career progression pathways within the OSC.
• Assess and refine departmental structure, roles and processes to meet future operational needs.

CROSS-FUNCTIONAL PARTNERSHIPS

• Ensure strong collaboration between Operations and key departments including Field Operations, Fleet, Finance, Sales, Communications, Human Resources, Risk and Safety.
• Support strategic initiatives and enterprise-wide projects that require cross-functional leadership and integrated operational support.

Other Responsibilities:

• Perform additional duties as assigned by the CEO.
• Model the…