Service Operations Manager - Security Systems

Service Operations Manager - Security Systems

511401

26-Junio-2026

Smart Infrastructure

Customer Services

Position Location: This role supports our Harleysville, PA branch location, which serves customers throughout the greater Philadelphia, PA area.

The Service Operations Manager leads a team responsible for performing service work for our Security Systems business. The right candidate will coordinate all activities for service agreements, service quoted, and Time & Materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met.

• Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training
• Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts
• Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts, ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team
• Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard
• Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications and determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs
• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees are properly trained on safety requirements and enforce adherence to organizational processes, tools, and workflow standards
• Maintain excellent organizational and interpersonal skills

Basic Qualifications:

• High school diploma or state-recognized GED
• 2 + years of experience supervising teams
• On-the-job industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management
• Ability to demonstrate an understanding of financial reporting and apply cost control measures
• Experience with in commercial Building Automation, Fire/Life Safety or Security Systems
• Experience with Microsoft Office
• Verbal and written communication skills in English
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate or Bachelor’s degree
• Experience in commercial Security Systems

The pay range for this position is $112,669 - $193,147 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at  Please note our AskHR representatives do not have visibility of application or interview status.

California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, clickhere.

Pay Transparency Siemens follows Pay Transparency laws.

Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Laurel , Maryland , United States of America