Retail Assistant Store Manager

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

The Sunnyside Assistant Store Manager is responsible for assisting in the management of all day‑to‑day operations of the dispensary in accordance with state law and Company standards. This position will provide support and oversight of all dispensary staff, including talent selection, training, coaching, development, and enforcing adherence to standard operating procedures. The Assistant Store Manager should champion a strong culture that aligns with the company’s core values and mission to normalize, professionalize, and revolutionize cannabis.

The Assistant Manager is responsible for inventory management, building customer loyalty, ensuring compliance with state regulations, and maintaining a safe and clean work environment.

• Develop, coach, and inspire employees to achieve individual and team goals through regular feedback and career development planning.
• Assist Human Resources and leadership in managing employee relations issues.
• Participate in staffing and recruiting efforts.
• Create and communicate an effective weekly labor schedule.
• Respond to employee questions, concerns or suggestions and communicate resource needs to management.
• Communicate regulatory changes and their implications to staff.
• Ensure a clean and safe environment for employees and customers.
• Facilitate training and onboarding of team members, including coaching on selling and cross‑selling techniques.
• Perform store opening and closing procedures such as register preparation, morning and closing inventory, inventory reconciliation and reporting.
• Manage and delegate daily operations while navigating operational challenges and escalations.
• Create and deliver accurate recaps and reports to management.
• Resolve any escalated cash, POS or product discrepancies.
• Maintain accurate records of all dispensary activities including daily cash reconciliations, customer records, sales, deliveries and returns.
• Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients.
• Ensure compliance to all company policies, procedures, state and local laws.
• Assist management and Compliance teams in any state inspections or audits.
• Experience leading and managing a team of hourly members; skills include recruiting, onboarding, training, managing employee relations and coaching.
• The opportunity to build on retail business fundamentals to include effective scheduling, identifying sales trends, and business writing & reporting.
• Skills in conflict resolution, self‑discipline, critical thinking and problem solving.
• Skills in interviewing, talent selection and talent management of hourly team members.

• High School Diploma or equivalent.
• 2-3 years’ experience in retail management or comparable experience with teams of 5+ employees;
  Cannabis experience preferred.
• Excellent and demonstrated training experience.
• Excellent customer service and conflict management skills.
• Demonstrated ability to learn, apply and teach technical, product‑related information in a professional consultative manner.
• Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management.
• Strong business acumen including excellent…