Recreation Program Manager

The Recreation Program Manager is responsible for the overall success of the programs

and services that are overseen. Duties include development, implementation,

administration, supervision, and evaluation of assigned programs, activities, and

services.

• Assist Director and Assistant Director of Recreation in delivery of department services through new and continued development of recreational programs. This includes an emphasis on Adult and Senior Programming.
• Supervise contracted, part-time and volunteer program and Overlook Activity Center staff; interview, recommend pay, assign tasks, discipline; schedule, provide orientation and training, provide follow up to ensure effective delivery of programs and services, resolve problems. Assist with employee recruitment for specialty positions.
• Provide comprehensive recreational opportunities; i.e. enrichment, sport, educational and single day community opportunities for Township residents; assess and evaluate effectiveness of service and future program needs through use of surveys, group meetings and interaction with program participants; plan and organize programs, i.e., determine availability of facilities, recommend and refine program policies and procedures, identify & schedule staff, determine costs, develop program schedules, inventory and order program supplies, review safety issues and provide information to advertise programs.
• Monitor program implementation and delivery to ensure objectives and goals of program are met; resolve problems or conflicts with staff, scheduling, facilities, participants; follow up on reports of accidents or incidents; evaluate program success through use of evaluation forms and informal feedback; maintain program records.
• Oversee the Overlook Activities Center (OAC) daily operational procedures. This includes oversight of OAC staff, public skate sessions, and private rentals within this facility.
• Facility rental management includes on-site meetings with renters (athletic fields and OAC) as needed, ensuring rental standards are met prior to and after a rental, communicating field conditions/facility issues with renters, and assist with after-hour on-call.
• Assist staff with ensuring rental agreements are staffed if necessary and facilitate permits in the absence of customer service specialist.
• Assist staff with attending MT youth sport organizational meetings, and communicate youth sport group expectations to both the Director of Recreation and the Youth Sport Groups.
• Assist program managers with the planning, execution, and substitution for department programs.

10. Provide recommendations for operating budget to Director of Recreation for general programming administration areas, and OAC administration areas; ensure proper control of expenditures and efficient use of materials, equipment, and labor; recommend the purchase of materials and supplies; assess programs and activities for cost efficiency and effectiveness.

11. Promote programming and activities by recommending written material, social media content, and working with communication staff on promotional initiatives.

12. Respond to inquiries and complaints from the public; follow up with Director of Recreation as to appropriate course of action; meet with representatives of the public, Township, and agencies to discuss problems or questions regarding programs, projects or activities.

13. Provide assistance to Management-level staff during leave time.

14. Assist with frontline employees with job related duties as needed