Director of Pet Care Operations

As Director of Pet Care Operations at Wooflands, you shape the vision, strategy, and daily excellence of a growing luxury pet care operation that blends exceptional hospitality with trusted animal care. Leading multiple pet care facilities while supporting veterinary operations, your leadership cultivates a culture where service, safety, compassion, and operational excellence define every interaction. Through strategic leadership, exceptional talent development, and a relentless commitment to innovation and performance, the Pet Care division continues to evolve as an industry-leading luxury operation that elevates every guest, client, patient, and associate experience.

What You Will Create

• An exceptional pet care operation where luxury hospitality, operational excellence, and compassionate animal care come together to create experiences that inspire guest confidence and long‑term loyalty.
• High‑performing, engaged teams by recruiting, mentoring, coaching, and developing leaders and associates while fostering a culture of accountability, collaboration, continuous learning, and service excellence.
• Consistent operational standards across multiple pet care facilities by directing daily operations, establishing best practices, optimizing workflows, and ensuring every department operates efficiently and cohesively.
• Strong partnerships with veterinarians and clinical professionals that support exceptional patient care, seamless communication, and outstanding experiences for guests and their pets.
• Financial strength by developing and managing operating budgets, monitoring expenses, overseeing purchasing and inventory, identifying efficiencies, and supporting sustainable business growth.
• Elevated guest and client relationships by anticipating needs, resolving concerns with professionalism, and creating welcoming environments that reflect the highest hospitality standards.
• Operational confidence by ensuring facilities remain exceptionally clean, safe, organized, and compliant with company policies, industry regulations, and animal welfare standards.
• Innovative programming and continuous improvement by monitoring industry trends, evaluating new services and technologies, implementing operational enhancements, and identifying opportunities that strengthen both the guest experience and business performance.
• Effective collaboration across the resort by partnering with operational leaders to coordinate services, support strategic initiatives, and advance the continued growth of the Pet Care division.
• Clear operational alignment by leading meetings, communicating organizational priorities, supporting departmental initiatives, and ensuring teams remain informed, engaged, and focused on shared goals.
• Additional leadership responsibilities that contribute to operational excellence, business objectives, and exceptional guest, client, and patient experiences.

What You Can Expect

• Leadership of multiple luxury pet care facilities serving resort guests, members, local clients, and their pets
• Collaboration with veterinarians, veterinary technicians, pet care professionals, hospitality leaders, and cross‑functional resort departments
• A highly visible leadership role balancing strategic planning, financial stewardship, operational execution, and team development
• Responsibility for cultivating a culture centered on exceptional guest service, animal welfare, operational excellence, and continuous improvement
• Opportunities to influence departmental growth, develop innovative services, and strengthen the long‑term success of the Pet Care division
• A dynamic environment where priorities evolve, and thoughtful, decisive leadership drives exceptional outcomes
• Flexible scheduling, including evenings, weekends, holidays, and on‑call leadership responsibilities as business needs require

What You Bring

• A passion for building exceptional teams while creating extraordinary experiences for guests, clients, and their pets
• Executive‑level leadership that inspires trust, accountability, collaboration, and professional growth
• The ability to balance strategic vision with operational execution while confidently leading multiple business functions
• Sound…