Regional Director-Northern Region

Regional Operations Leadership

Functional Responsibilities

1. Regional Operations Leadership

• Lead and support Location Leaders to deliver results in sales growth, profitability, service quality, safety, and productivity
• Establish clear expectations and ensure adherence to standard operating processes
• Maintain a consistent cadence of weekly touchpoints, monthly deep dives, quarterly audits
• Proactively identify performance gaps and implement corrective action plans to drive measurable improvement

2. Sales Execution Support

• Support Location Leaders and sales teams in achieving targets through pipeline focus, cross-selling, and local market growth initiatives
• Align closely with sales leadership to ensure operational capacity supports sales strategy and customer commitments

3. KPI Management and Operating Rhythm

• Drive accountability through structured tools and routines (scorecards, performance reviews, goal tracking)
• Own the regional scorecard, ensuring focus on both leading indicators (activity, execution) and lag indicators (financial results)
• Facilitate regular performance reviews and escalate barriers or resource needs as appropriate

4. Customer Experience and Service Excellence

• Champion a customer-first culture across all branch interactions and service standards
• Ensure consistent delivery on service commitments, including responsiveness, order accuracy, and issue recovery
• Partner with Sales Leadership to align branch execution with customer expectations and value-added programs

5. Operational Controls and Process Discipline

• Ensure consistent execution of core processes including inventory management, order fulfillment, returns, pricing, and compliance
• Drive adoption and effective use of systems and technology to enhance visibility, reporting accuracy, and execution
• Maintain high standards of data integrity

Facilities, Safety and Brand Standards

• Uphold company standards for safety, facility appearance, and operational readiness across all locations
• Partner with internal teams and vendors on maintenance, repairs, and capital improvements
• Ensure audit readiness and reinforce a culture of safety and incident prevention

7. Talent Development and Culture

• Coach and develop Branch Leaders in leadership, communication, and performance management
• Build a strong talent pipeline through succession planning and targeted development
• Foster a culture of ownership, collaboration, and continuous improvement

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential work functions. Standing, Walking, Sitting, Carrying, Kneeling, Stopping, Reaching, Talking, Typing/Keyboarding, Listening/Hearing, Light Work and Lifting up to 50 pounds.

Travel Required:

50-70%

Skills

Preferred:
Expert in People Development, Management, Financial Analysis, Customer Service, Coaching, Business Intelligence, Business Development

Behaviors

Preferred:
Leader:
Inspires teammates to follow them

Experience

Preferred:
Strong understanding of sales operations, inventory management, branch workflows, and customer service. Proven ability to manage through metrics, scorecards, and structured operating rhythms

8–12+ years of progressive leadership in multi-site operations or branch management (distribution/wholesale preferred)