FCM - Enterprise Account Manager - Philadelphia, PA

FCM
- Enterprise Account Manager
- Philadelphia, PA

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Key Responsibilities

Own and manage the end-to-end customer journey for enterprise accounts

Build and execute strategic business plans aligned to contract lifecycle timelines

Drive customer profitability through commercial insight and upsell opportunities

Lead Quarterly Business Insight Reviews (QBIRs) with strategic recommendations

Manage programme objectives, milestones, and performance outcomes

Interpret data and deliver actionable insights to optimise travel programmes

Act as the primary relationship owner between FCM and the customer

Collaborate across multi-functional teams including commercial, product, and analytics

Support implementations and product adoption initiatives

Identify opportunities to improve policy compliance, savings, and traveller satisfaction

Provide expert advice on global travel and expense (T&E) programmes

Lead and influence multinational and multicultural teams

Act as the bridge between Account Management and Consulting functions

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

Minimum 10 years’ experience in the travel industry, preferably in account management

Proven experience managing large, complex, multinational clients

Strong commercial acumen with experience managing profitability and contracts

Expertise in strategic account management and customer engagement

Experience in change management and project delivery

Strong data analysis and interpretation capabilities

Demonstrated leadership experience across cross-functional teams

Strong presentation, communication, and storytelling skills

Experience with global travel programmes and T&E environments

Proficiency in MS Excel, Word, Outlook, Teams, Power BI

Experience using Salesforce or similar CRM platforms

Strong negotiation and relationship-building skills

Ability to operate effectively in multinational and multicultural environments

Work Perks!
- What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering
  - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
  :
  Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment…