Assistant Practice Manager - Dental

The position of Assistant Practice Manager is designated to be a member of the management team that has direct, day-to-day contact and influence on the actions, attitudes and performance of our staff. The Assistant Practice Manager is expected to make decisions based upon Corporate Policy, Patient Care, Client Service, Employee and Client Safety and the General Well-Being of the Hospital.

The Assistant Practice Manager reports directly to the Practice Manager and Medical Director and is expected to use their own professional judgment in a variety of situations with and/or without direction of either the Practice Manager or Medical Director.  
Duties for this job position will include the following but is not limited to:
Works with the direction of the Practice Manager, Medical Director, Nursing Supervisors and Customer Service Supervisors to assist in recruiting, selecting, training and coaching employees
Maintains hourly staff by coaching, counseling and discipline as needed; assist in planning, monitoring and completing regular performance evaluations to achieve the highest levels of patient care and client service
Assists in maintaining and adjusting the scheduling of hourly staff and veterinarians to achieve superior patient care and client service.
Assures quality of care by developing and enforcing hospital philosophies and protocols with the Medical Director
Maintains safe and clean working environment; reports all deficiencies to Practice Manager for repair
Enforces adherence to medical and safety standards to comply with all regulations and hospital policies
Assures superior client service by developing and enforcing non-medical philosophies and protocols with Practice Manager
Ensures operation of medical and administrative equipment by verification of manufacturer’s specifications, overseeing preventative care, troubleshooting malfunctions, reporting repair needs to the Practice Manager and calling for services and repairs in the absence of Practice Manager.
Works to resolve client complaints with assistance of the Medical Director and Practice Manager
Works to resolve staffing complaints with assistance from Practice Manager, Nursing Supervisors, Customer Service Supervisors and Medical Director if needed.
Explains and communicates protocol and policy changes to the staff regularly.

Requirements:
Certified Veterinary Technician or minimum 5 years’ experience in the Veterinary community preferred
Focus and previous experience in Human Resources required
Attentiveness to details
Ability to supervise large and small groups of employees
Ability to grow, accept and lead employees in an ever-changing environment
Ability to assess, analyze and drive solutions for a variety of work related issues
Ability to produce desired professional achievements using a wide variety of employees with various personalities, motivators, experiences and skill sets
Ability to prioritize, delegate and achieve deadlines
Ability to exert average physical effort
Excellent communication skills (both written and verbal)
Ability to adapt to differing personality types while achieving desired results.

Time Management:
The normal work week is 40 to 50 hours per week
From time-to
-time communication maybe required during off hours
Encourage employees to be empowered in decision making in your absence to limit contact during time off to emergency situations only

Expectations:
Attitude and Professional Actions
The Assistant Practice Manager will exhibit the following characteristics:
Maintains a positive attitude towards their duties
Maintains a supportive and professional attitude towards PETS Policies while provide a leadership example for subordinate staff
Understands that…