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Architectural Specialties Process Improvement & Quality Manager
Job in
Lancaster, Lancaster County, Pennsylvania, 17601, USA
Listed on 2026-07-01
Listing for:
Armstrong World Industries
Full Time
position Listed on 2026-07-01
Job specializations:
-
Quality Assurance - QA/QC
Quality Engineering
Job Description & How to Apply Below
Architectural Specialties Process Improvement & Quality Manager Job
Reporting to the Director of AS Operations Excellence, the AS Process Improvement and Quality Manager will provide process improvement expertise and quality leadership across a diverse network of AS manufacturing facilities. This role is responsible for driving operational excellence through continuous improvement initiatives, quality system development, and productivity enhancement efforts that support the Total Customer Experience.
What You'll Be Doing
- Process Improvement & Operational Excellence
- Lead and develop continuous improvement roadmaps, methodologies, and manufacturing systems across the organization
- Partner with business leaders and plant teams to identify, prioritize, and execute improvement opportunities
- Lead Lean, Six Sigma, DFSS, and other process improvement initiatives ranging from single-department projects to complex cross-functional programs
- Drive productivity improvements through development of metrics, dashboards, and hands-on operational support
- Integrate maintenance and reliability methodologies throughout the organization
- Support SAP implementation efforts across Architectural Specialties businesses
- Mentor plant leaders and help build a sustainable continuous improvement and Lean culture
- Lead policy deployment deep dives to identify root causes and implement sustainable corrective actions
- Share best practices, lessons learned, and improvement successes across the AS network
- Ensure proactive improvement initiatives are incorporated into strategic business plans
- Quality Systems & Customer Experience
- Develop and strengthen quality systems that improve product quality and customer satisfaction
- Implement and maintain Quality Management Systems (QMS) across assigned plant locations
- Develop executive and plant-level quality metrics to monitor operational performance
- Support and oversee plant audits, vendor audits, and quality process evaluations
- Ensure robust quality processes including: document control, measuring system control, containment processes, change management, product control systems
- Support product introduction and development processes to ensure quality standards are met
- Lead and manage Quality Improvement Plans across targeted operational areas
- Collaborate with enterprise quality leadership to ensure consistency and alignment across all company locations
- Leadership & Collaboration
- Train and coach stakeholders on Lean, Six Sigma, and continuous improvement methodologies
- Develop and deliver presentations and project updates to all levels of leadership
- Track project metrics, business impact, and financial benefits of improvement initiatives
- Influence cross-functional teams and drive organizational change without direct authority
- Travel to manufacturing facilities to support implementation efforts and operational improvements
What Will Make You Successful
- Strong expertise in Lean manufacturing, Six Sigma, DFSS, and continuous improvement methodologies
- Demonstrated ability to lead culture change initiatives and drive measurable business results
- Strong project management and organizational skills with the ability to lead multiple initiatives simultaneously
- Excellent facilitation, communication, and presentation skills across all organizational levels
- Ability to influence cross-functional teams and drive accountability without direct authority
- Strong analytical and problem-solving skills with a data-driven mindset
- Experience developing and implementing quality systems that improve operational performance and customer satisfaction
- Hands-on leadership style with the ability to work effectively in both office and manufacturing environments
- Strong collaboration skills with the ability to build relationships across operations, engineering, maintenance, quality, and leadership teams
- Commitment to continuous learning and advancement of Lean and operational excellence methodologies
What Makes You Stand Out
- Expertise implementing Lean manufacturing systems in multi-site manufacturing environments
- Advanced knowledge of Quality Management Systems (QMS) and quality process optimization
- Experience integrating maintenance and reliability methodologies…
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