Supplier Quality Engineer

Supplier Quality Engineer

As a supplier quality engineer at Clark, this position is responsible for overseeing products sourced from the extensive global supply chain meet internal and external standards for quality and safety. This role will lead supplier development initiatives, manage escalated quality matters, and serve as the primary technical liaison between the quality, merchant, and operations teams.

• Develop and implement a supplier quality management strategy aligned with the organization's quality and safety expectations.
• Support definition of quality standards, inspection criteria, and benchmarks for assigned durable and non-durable goods
• Execute product launches with excellence through validation of supplier readiness, quality control plans and change control
• Plan and/or conduct regular supplier audits to evaluate manufacturing capability, processes, quality systems and potential risks.
• Maintain documentation around audit findings, corrective actions, and remediation timing.
• Collaborate with cross functional teams, such as sourcing and merchant teams, to evaluate and qualify new suppliers based on technical capability, quality history and compliance.
• Track and analyze product and supplier performance metrics, including but not limited to, first pass yield, field defect rates, production non-conformances, customer complaints, star ratings, and warranty repairs
• Investigate escalated product concerns and work with cross-functional internal teams diagnose product defects
• Facilitate root cause analysis and corrective action planning through use of common quality tools
• Serve as the primary point of contact for escalated supplier quality concerns
• Drive accountability with suppliers through implementation of robust corrective/preventative action and verification plans
• Identify systemic concerns and lead cross-functional initiatives to improve supplier quality and reliability