Assistant Store Manager - Floater Job Lancaster area,Pennsylvania USA,Retail

Assistant Store Manager
- Floater

York
- York, PA 17403;
Mechanicsburg
- Mechanicsburg, PA 17050;
Selinsgrove
- Selinsgrove, PA 17870;
Hanover
- Hanover, PA 17331;
Lancaster
- Lancaster, PA 17603;
Reading
- Reading, PA 19560;
Harrisburg
- Harrisburg, PA 17111

Overview

Salary Range $55,000.00 - $74,000.00 Salary Position Type Full Time Job Shift Any Education Level 2 Year Degree Travel Percentage Up to 50% Category Retail

Description

Purpose Of

The Role:

The ASM Floater is a management development opportunity connected to expanding store leadership capabilities and succession planning for Store Management or other Community Aid leadership roles. This position is expected to travel to all our locations to support store management through training, development, and to cover PTO or Call Off's as needed. They will provide oversight into the assigned location for the full range of Assistant Store Manager activities, resulting in positive experiences for both employees and customers as well as retail profitability, all in a manner consistent with our Mission and Values.

The ASM Floater sets expectations for the proper execution of policies and procedures and respond as appropriate to employee performance. Our culture assumes we can count on one another, engage with respect and professionalism in alignment with our core behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.

Key Areas Of Responsibility:

Location Flexibility
- This position will travel between all Community Aid locations to support stores to meet operational goals and objectives. Travel assignments will be given by a Regional Manager and/or Director of Operations.
Operational Oversight-
- Retail
  - Customer Service:
    Oversees interactions at the front-end area of the sales floor to ensure and promote a consistent positive shopping experience and to deter theft.
  - Handles customer complaints promptly and professionally.
- Cash Handling:
  - Trains the Retail Floor Supervisor and Front End Trainer on cash handling procedures including counting cash drawers, reconciliation, deposits, and bank runs, while maintaining the safe's security.
  - Supervises cash management procedures, ensuring adherence for Retail staff, including the Retail Floor Supervisor, Retail Associates, and Front End or Retail Floor Trainers.
  - Oversees the delivery of training by the Front End Trainer, verifying it is executed efficiently and adheres to company policies and procedures.
Production
- Monitors the quality of Production products prepared for the retail floor.
- Adjusts pricing based on data provided by the Operations Manager.
- Collaborates with store management to assess and address inventory and ragout trends.
- Ensures Warehouse and Procurement inventory are completed following standard operating procedures.
- Tracks production metrics, effectively communicates with Associates and Production Other Trainer, and collaborates with the team to consistently meet and exceed standards.
Conducts floor walk of all areas, sharing insights with Store Management to ensure alignment.
Takes responsibility for the overall function of the store when the Store Manager, Operations Manager, and Assistant Managers are not present.

Staffing, Employee Training and Development

Oversees associate staff at the location as assigned/needed.
Evaluates potential candidates for cultural alignment and position fit through phone interviews and on-site interviews.
Manages the selection and integration of new staff by adhering to company procedures.
Assists Store Management at the location with Associate training in their roles, responsibilities, company policies, procedures and best practices, including cross-training in other departments as needed.
Collaborates with the Operations Manager to ensure proper staffing levels in adherence with the labor model, including cross-training.
Communicates performance expectations, coaching for improvement and success and utilizes existing performance management tools to document conversations.

Employee Engagement and Morale

Promotes employee engagement through assisting with huddles and team meetings, one-on-one check-ins, special events, and prioritizing employee recognition.

Compliance and Regulatory Activities

Ensures compliance with all applicable state and federal laws, as well as Community Aid policies and procedures, and ensures these are clearly communicated and followed by all associate staff.

Facilities and Logistics Safety

Maintains a safe environment for both employees and customers.
Ensures the cleanliness and organization in the office, warehouse, and retail floor areas.
Regularly monitors for safety, promptly addressing and taking measures to correct unsafe work conditions.

Additional Duties or Responsibilities

Performs additional duties and responsibilities as assigned by the Store Manager at the location and/or Regional Management.
Complies with all Company established policies and standards.

Core Competencies:

Embrace, exemplify, endorse, and teach Community…