Retail Floor Supervisor - Lee Wrangler Clearance Center

Retail Floor Supervisor

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands:
Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.

• Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
• Initiates conversations with all customers, building a relationship to learn interests and identify products to suggest.
• Assists customer in the fitting room.
• Recommends product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
• Builds brand loyalty by promoting the rewards program and leads the team to achieve goals.
• Proactively learn about new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.
• Provides information and advice on product performance, features, and specifications.
• Ensure the visual merchandising standards are met and the sales floor is clean, organized, and well-stocked.
• Assist in leading daily store operations, including opening and closing maintaining point-of-sale integrity, freight processing, loss prevention and safety initiatives.
• Merchandises designated areas of the store following brand guidelines, adapting as needed to support sales and visual impact.
• Consistently ensures adherence to all company policies, procedures, and operational guidelines.
• React quickly to all customer and/or employee injuries and reports them immediately to the Store Manager and Human Resources.
• Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.
• Acts as Manager on Duty on a rotating basis.
• Assign tasks as needed to team members to support achievement of daily goals.
• Provide in-the-moment advice to Sales Associates and Sales Leads, updating the Store Manager regularly on performance.
• Assists onboarding and training new team members in sales behaviors, customer service expectations, loss prevention initiatives, and store procedures.
• Addresses customer concerns professionally and in accordance with company guidelines.
• Executes the plan for management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.

• Bold Accountability:
  Guides the team by delegating tasks, following up and ensuring shift goals and priorities are achieved
• Customer Centric Innovation:
  Leads the team in customer engagement and loyalty while sharing ideas to improve selling effectiveness.
• Empowered
  
  Collaboration:
  
  Supports Store Manager by sharing ideas and encouraging a environment of feedback, creativity, and learning by sharing best practices and asking for feedback.
• Global Agility:
  Demonstrates and encourages the team to be flexible in responding to evolving business needs and embraces feedback or changes with a positive attitude.
• Strategic Foresight:
  Anticipate upcoming business needs such as deliveries, peak traffic periods, or promotions and help the team prepare through planning and prioritization.
• Purposeful Integrity:
  Upholds the values of Kontoor Brands by respecting differences, modeling ethical behavior, and reporting concerns or policy violations appropriately.
• Urgency for Impact:
  Assess store conditions and identify opportunities to improve visual presentation and store readiness to drive results. Ideas would be shared with Assistant Store Manager and Store Manager.

• Must be 18 years of age or older.
• Retail or customer-facing experience preferred but not required.
• Open availability, including evenings, weekends, and holidays.

• Ability to communicate clearly and respectfully with customers and team members.
• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Stand and move throughout the store during scheduled shifts.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

• Pay Range for this position is: $15.75-$20.75
• Competitive health, dental, and vision…