Account Specialist

Description We are looking for a detail-oriented Account Specialist to support client accounts in Lancaster, Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys building strong customer partnerships, coordinating order activity, and keeping service levels high in a fast-paced environment. The person in this role will act as a central point of contact for customers, vendors, and internal partners while ensuring each order moves smoothly from request to delivery.

Responsibilities:

- Oversee assigned customer accounts and cultivate positive, long-term business relationships through responsive support and consistent communication.

- Manage the full order cycle by coordinating requests, confirming details, monitoring progress, and helping ensure on-time completion.

- Serve as the key contact between clients, external suppliers, and the sales organization to keep information accurate and expectations aligned.

- Address customer questions, shipment concerns, and order-related issues with professionalism, sound judgment, and a solution-focused approach.

- Review open orders regularly, follow up on pending items, and take action to prevent delays or service disruptions.

- Maintain organized and up-to-date account documentation, including order activity, communications, and status updates.

- Partner with multiple vendors to support retail-related account needs and deliver a high standard of customer service. Requirements - Experience supporting customer accounts, sales operations, or order management in a business environment that requires strong attention to detail.

- Ability to manage several priorities at once while maintaining accuracy and meeting deadlines.

- Strong customer service skills with the confidence to communicate effectively with clients, vendors, and internal teams.

- Proven ability to resolve issues independently and make thoughtful decisions in day-to-day account support.

- Comfortable working with multiple vendors and coordinating details across different stakeholders.

- Familiarity with retail-related processes or environments is preferred.

- Strong organizational skills and attention to detail in recordkeeping, follow-up, and account coordination. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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