Golf Shop Attendant

The Golf Shop Attendant manages all aspects of the club’s golf operation. This includes the pro shop, outside services, and merchandising.

REPORTS TO:

Head Golf ProfessionalCLASSIFICATION:
Non-ExemptSPECIFIC JOB RESPONSIBILITIES Assisting the Head Golf Professional in planning, promoting, and directing all golf activities.

Developing merchandise sales and promotions during holidays, specials events, and times when sales are slow.

Ordering supplies for the golf shop as directed by the Head Golf Professional.

Assisting the Head Golf Professional with all tournament operations.

Maintaining all logs (comp, rain check, monthly range, etc).Completing customer transactions.

CORE COMPETENCIES Proficiency in Excel, Word, and club point of sales systems.

Understanding of Club financials.

Evaluation of customer satisfaction and responsiveness.

Knowledge of shop inventory.

Attention to detail.

PHYSICAL DEMANDS AND WORK ENVIRONMENTAble to meet and perform the physical requirements and to work effectively in an environment that is typical of this position.

Frequent lifting, bending, climbing, stooping, and pulling.

Frequent repetitive motions.

Continuous standing and walking.

Must be able to lift up to 25 pounds t be able to traverse and access all areas of the golf shop.

IMPORTANT POLICY SPECIFIC RESPONSIBILITIES Learn and work following Bobby Jones Links’ Core Purpose, Core Values, and 17 Service Standards. These are the rules by which we serve.

Abide by the employment rules in Bobby Jones Links Team Member Handbook.

Follow the guidelines in Carpe Diem, our master company operations handbook.

OUR CORE PURPOSE Our core purpose is to make a difference.

Our core values are Bobby Jones Links’ essential and enduring tenets. They are the glue that holds us together and will stand the test of time, permeating everything we do in our pursuit of making a difference.

Whether it’s improving your club’s profitability, providing exceptional customer service, enhancing course conditions, or brightening a customer or fellow team member's day through small acts of kindness, we empower you to make a difference.

OUR FIVE CORE VALUESWhat follows are the characteristics—the core values—of the people who make a difference at Bobby Jones Links.

Make People Happy Service First Solve Customer Problems Have Fun Do What You Say Be Loyal Be Dedicated Be Dependable Do the Right Thing Strive For Excellence Be Humble Be Confident Be Driven Be Proactive Be Innovative Go the Extra Mile Grow Every Day Willingness to Learn Be Adaptive Stay CuriousBOBBY JONES LINKS 17 SERVICE STANDARDS“Yes, is the answer. What is your question?”We

regularly surprise and delight our customers.

When a customer says, “Thank you,” we always respond genuinely with “my pleasure.”We read our customers, focusing on their pace and specific situations to deliver a more personalized service.

We use our customers’ names whenever possible to deliver a more personalized experience.

We make eye contact first with each customer within eyesight while sharing a smile, speaking enthusiastically, and connecting personally. We believe in interactions, not transactions.

We use elevated service language to create a memorable experience for our customers. We use phrases such as “good morning” and “good afternoon” instead of “hi.”We answer the phone in three rings or less with a smile in our voice. We identify ourselves and ask, “How may I serve you?”We are empowered to handle any customer situation that arises. We solve issues quickly and go above and beyond to create member satisfaction.

Rather than pointing, we escort customers toward their destination until they are comfortable with the directions.

We make a difference in our customers’ day. We go above and beyond to impact their lives in a positive way.

Service excellence is a team effort. We step out of our usual duties to assist our teammates.

We create a positive and supportive teamwork environment, treating each other with respect and dignity.

We report and correct defects or problems before they affect the customer. We deliver product and service excellence.

Our attire and demeanor reflect positively on our club and brand.

We respond to customer and team member requests promptly. We answer customer emails and voicemails within 24 hours.

We are Bobby Jones. Be positive inside and out of the workplace and honor his character and legacy.