Inside Sales Executive - x

Inside Sales Executive

The Inside Sales Executive is responsible for managing and growing a portfolio of long‑tail customers who spend under $20,000 annually on books and journals content. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition, growing accounts and ensuring customer satisfaction.

This is a hybrid role requiring the successful applicant to be able to attend our office in Philadelphia 3 days per week, with the rest of the time working remotely.

Closing date for applications:
Friday, June 19, 2026.

• Proactively engage with customers to ensure timely renewals of subscriptions and packages, including Blended Models.
• Identify and address potential churn risks by resolving customer concerns and providing tailored solutions.
• Monitor customer satisfaction and implement strategies to improve retention rates.

• Identify opportunities to upsell additional books and journals content packages.
• Present tailored recommendations to customers based on their purchasing history and business needs.
• Collaborate with the Campaigns Manager to leverage promotional campaigns and special offers.

• Achieve annual sales targets for renewals, retention, and upselling.
• Track and report sales performance metrics, including renewal rates, upsell revenue, and customer retention rates.
• Continuously improve sales techniques and product knowledge to maximize effectiveness.

• Conduct regular outreach via phone, email, and virtual meetings to maintain customer relationships.
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering product guidance.
• Act as a trusted advisor to customers, ensuring they derive maximum value from their purchases.

• Strong ability to identify customer needs and present compelling solutions.
• Skilled in negotiating and closing deals to achieve sales targets.
• Proven ability to build and maintain long‑term customer relationships.
• Experience in managing customer accounts and ensuring satisfaction.
• Excellent verbal and written communication skills.
• Ability to convey complex information clearly and persuasively.
• Ability to analyse customer data and identify trends and opportunities.
• Strong problem‑solving skills to address customer concerns effectively.
• Ability to prioritise tasks and manage multiple customer accounts efficiently.
• Strong organisational skills to maintain accurate records and meet deadlines.

We believe that great things happen when people connect face‑to‑face. The position is based in Philadelphia, PA, and requires a minimum of 3 days per week in‑person. Candidates must live within a commutable distance of our office and have the right to live and work in the US.

• Annual base salary of approximately $65,000 + sales bonus
• 15 paid vacation days + 2 paid floating holidays and a paid day off for your birthday
• 10 paid sick days
• 3 additional discretionary days for the holiday season at the end of the year
• Up to 4 weeks of paid parental leave
• Medical, dental, vision and other health benefits
• 4 volunteer days per year
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events
• Training and development

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non‑merit based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact  Your request will be reviewed and considered in the strictest confidence.

This role may also be available on a flexible working or part‑time basis – please ask the Talent Acquisition team for more information.