Customer Success Partner Senior Advisor

Job Title

Customer Success Partner Senior Advisor

Newtown Square, PA

SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location responsible for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.

The focus of this position is to maximize the value that customers and SAP receive through adoption and to ensure that the customers deploy and use of all of their entitled subscription software. Serve as the primary point of contact for the customer and to maintain customer satisfaction through proactive account planning, and alignment of customers’ business strategies to product, solution and partner road mapping.

Responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer. Manage accounts with complex systems, stakeholder networks and higher ranges of Total Managed Contract values. Develop relationships with account key decision makers and executive sponsors, participate in regular review meetings with the identified stakeholders as per the governance plan.

Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities.

Bachelor’s degree or foreign equivalent in Information Technology, Computer Science, Economics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Information Technology, Computer Science, Economics, or a related field of study and four (4) years of experience in the job offered or related occupation.

Experience must include four (4) years involving each of the following:

• SAP Success Factors Full‑Suite Product;
• Cloud subscription and renewal management;
• Enterprises account management and governance;
• Fit‑to‑Standard cloud adoption and deployment;
• Customer, partner escalation, and risk mitigation processes;
• Cloud business transformation and migration strategy;
• Cross‑functional and cross SAP Solution area tools and processes;
• Saas revenue growth and pipeline expansion; and
• SAP partner ecosystem enablement and co‑selling.

The annual base salary range for this position is $112,100 - $175,050. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role.

The targeted combined range for this position is $137,300 - $233,400. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.

Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team:  Requests for reasonable accommodation will be considered on a case‑by‑case basis.

Philadelphia

Computer Science, Cloud, Pre‑Sales, ERP, Customer Service, Technology, Sales