Virtual - Senior Outbound Business Sales Representative

Job Summary

Responsible for generating monthly sales through outbound cold calling or lead generation, which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.

Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

• Must be Highly Organized
• Quickly Learns and Adapts to Change
• Basic Understanding of Excel
• Strong Verbal and Written and Presentation (Video) Communication Skills
• Strong Product Knowledge/Technical Skills
• High Level of Integrity
• Ability to Manage a Longer Sales Cycle
• Funnel Management
• Fiber and Advanced Voice experience preferred
• CRM pipeline management strongly preferred
• Mobile sales experience preferred
• Sales experience required

• Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in.
• Focus on new acquisition in small and medium business segment to include advanced product sales.
• Prepare sales documentation for advanced products; work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation.
• Assist sales customers digitally, via Chat, to complete transactions using the web portal interface.
• Maintain and manage multiple chat sessions simultaneously to assist sales customers with order entry and sales questions.
• Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel.
• Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of techniques. Sell Comcast Internet, Voice, and TV services to small and mid‑sized business to new and existing customers.
• Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics.
• Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.
• Consult with business customers on their business application, solicit referrals for potential new prospects, and close web leads.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

• Product Positioning
• Troubleshooting
• Sales
• Teamwork
• Communication

National Pay Range: $15.00 USD-$29.68 USD. Illinois Pay Range: $15.94 USD - $26.12 USD. Colorado Pay Range: $16.88 USD - $27.31 USD. Hawaii Pay Range: $19.69 USD - $24.93 USD. Washington DC Pay Range: $21.57 USD - $27.31 USD. Maryland Pay Range: $17.82 USD - $27.31 USD. Minnesota Pay Range: $16.88 USD - $24.93 USD. New York Pay Range: $17.82 USD - $29.68 USD.

Washington Pay Range: $16.88 USD - $28.49 USD. New Jersey Pay Range: $18.75 USD - $28.49 USD. Vermont Pay Range: $17.82 USD - $23.75 USD. Massachusetts Pay Range: $18.75 USD - $28.49 USD. California Pay Range: $16.88 USD - $27.60 USD. Comcast intends to…