Sr. Account Manager- Service​/Repair; Haven TK Elevator Corporation

Overview

TK Elevator is currently seeking an experienced Sr. Account Manager‑ Service/Repair in New Haven, CT.

Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
• Develops capital plans for customers to address their short- and long‑term building needs.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow‑up with customers on all service and repair proposals.
• Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
• Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate.
• Demonstrates technical knowledge of beneficial H‑Power features. Determines customer needs and develops sales strategies to communicate H‑Power modernization offerings.
• Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline.
• Assists in A/R collection efforts to ensure prompt payment from customers.
• Conducts customer follow‑up on all proposals.
• Upon customer’s acceptance, coordinates submittal packages through the approval process and creates change orders as requested.
• Visits project sites when necessary and works with operations department to ensure customer’s needs and deadlines are being met.
• Partner with operations team to negotiate the Scope of Work (SOW), as well as collaborate with contract administrator, sales support and legal as required.
• Performs other duties as may be assigned.

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of business‑to‑business sales experience is required.
• Strong attention to detail with proactive follow‑up skills.
• Demonstrated success in a fast‑paced environment.
• Outstanding ability to build and nurture relationships with customers, team members, and cross‑functional colleagues.
• Excellent time management, organizational, and presentation skills.
• Salesforce experience. (preferred)
• Ability to read and interpret architectural and/or blueprint/drawings. (preferred)

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company‑paid short‑ and long‑term disability insurance
• Company‑paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company‑paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.
• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at El or call 1‑844‑427‑5461.