Virtual - Customer Account Manager Sales Representative

Overview

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig‑speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Responsible for supporting Comcast Business Services in their efforts to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works on straightforward tasks using established procedures.

• Retain business customers by mining and growing accounts through solution‑based selling and account management via the telephone.
• Make outbound calls to accounts to achieve sales quota metrics.
• Prepare sales documentation, activity reports and forecasts as required.
• Create proposals for customers related to the proposed solution and new sales opportunities.
• Develop customer relationships through regular customer contact via the telephone.
• Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
• Document conversations and contact information accurately into the client management system.
• Work with customers to minimize downgrading or leaving Comcast.
• Function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
• Maintain regular, consistent, punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Perform other duties and responsibilities as assigned.

• Understand our Operating Principles and make them the guidelines for how you do your job.
• Own the customer experience—think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Be enthusiastic learners, users and advocates of our technology, products and services, especially our digital tools and experiences.
• Win as a team—work together and be open to new ideas.
• Participate in the Net Promoter System by joining huddles, making call backs and helping elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

• Sales experience required; mobile sales experience preferred.
• 2 to 5 years of relevant work experience.
• High School Diploma or GED.
• Strong communication, persuasion, technical knowledge, adaptability, critical thinking, problem solving, resilience, and professional integrity.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Adaptability
• Communication
• Critical Thinking
• Problem Solving
• Resilience
• Professional Integrity

Base Pay: $16.00 per hour. Targeted total compensation (Base Pay plus commission): $29.22 per hour. Sales positions are eligible for commission under the applicable plan; non‑sales positions may be eligible for a bonus. Benefits are available to eligible employees and can be viewed on the careers site.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Please note that federal, state or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.