Customer Success Consultant

Key Responsibilities

• Develop and execute go-to-market strategies to expand business within assigned regions.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Drive new business opportunities through cold calling, networking, and industry events.
• Prepare compelling proposals, quotations, and RFP responses.
• Maintain accurate forecasting and pipeline management in Salesforce CRM.

• Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
• Conduct periodic check‑ins and goal reviews with partner leadership teams.
• Oversee renewals and payment processes, collaborating with the Renewal team.
• Lead cross‑functional teams to analyze usage trends and implement strategies for increased adoption.
• Deliver training sessions, webinars, and create knowledge resources as needed.

• Represent your product line on the Operations Council to identify trends and influence product evolution.
• Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
• Identify and develop new billable services to address evolving customer challenges.

• Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.
• Skills:
  • Strong consultative selling and solution‑based approach.
  • Expertise in relationship management and account growth strategies.
  • Ability to deliver training and communicate effectively with educators and leaders.
  • Proficiency in Salesforce CRM and Microsoft Office Suite.
• Traits:
  • Entrepreneurial mindset, results‑driven, and highly persistent.
  • Growth‑oriented with strong analytical and problem‑solving skills.
• Education: Bachelor’s degree or equivalent experience.

• Competitive salary plus commission structure.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and 401k matching programs.
• Generous vacation and personal leave.
• Opportunities for career growth and creative expansion.

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at Harris

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