Key Account Manager - Internal Medicine & Antiviral - Pennsylvania

Key Account Manager
- Internal Medicine & Antiviral
- Pennsylvania

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.

The Internal Medicine (IM) Key Account Manager (KAM) leads the strategic direction, development, and execution of account plans and partnerships with aligned leading health systems and associated integrated account teams to achieve mutually aligned goals in a compliant manner. The KAM possesses a deep understanding of the healthcare market environment, business drivers, priorities, capabilities, organizational structure, and decision‑making of key accounts.

The KAM develops and manages executive‑level customer relationships, aligning internal and external stakeholders to ensure compliant, effective and successful results.

• UPMC
• Jefferson Health / Lehigh Valley Health
• Allegheny Health Network
• Penn Medicine
• Saint Lues University Health Network

• Identify key customers including the internal/external decision‑making and influencing network impacting the key account and local health economy.
• Maintain effective relationships with key customer C, D‑Suite, administrative and decision‑making roles within a key account.
• Develop effective relationships with key opinion leaders and stakeholders in local health economies.
• Understand and seek to influence key local, regional and national healthcare issues and best practices aligned to market and key accounts.
• Manage co‑development and co‑execution of project plans (holding Customer and Pfizer accountable for plan execution).

• Manage a set of prioritized accounts to achieve agreed upon business objectives.
• Seek out opportunities for synergy and collaboration to achieve both Pfizer and Customer goals through active and transparent customer/account planning.
• Analyze and understand the local environment, key account business models, and aligned Pfizer priorities to create account plans that identify mutually beneficial opportunities.
• Leverage the value proposition for Pfizer to create mutually beneficial business opportunities that result in action.
• Identify, connect and communicate multiple insights from various stakeholders to develop a plan of action that is beneficial to Patients, Customers, and Pfizer.

• Lead and support development of high‑functioning IATs, collaborating with cross‑functional specialists and other Pfizer stakeholders to ensure appropriate roles, responsibilities and resources are aligned and leveraged compliantly.
• Partner with IAT to facilitate colleague understanding of local market/customer drivers.
• Impact and influence the development of Key Account Management efforts locally, regionally or nationally by partnering with needed cross‑functional teams to compliantly shape efforts and deliver results.
• Share and help scale proven practices across the region and nation.
• Be a local expert on healthcare reform, the evolving landscape and the organization of accounts/customers.
• Lead the development of strategic planning priorities for aligned key accounts.
• Demonstrate a broad base of market knowledge and dynamics of healthcare which influence account behavior. Recognize when and how to involve colleagues from other functional areas (IAT) to effectively build and execute strategic plans that address an issue or solve a problem.
• Utilize organizational awareness skills and alignment of Pfizer's priorities to include appropriate Pfizer colleagues to optimize value provided to the Customer and to Pfizer.
• Lead pull‑through activities in alignment with Pfizer business leader direction.
• Communicate a short, mid and long‑term view of Pfizer business with Key Accounts, delivering ongoing opportunities for Pfizer’s portfolio with alignment…