Security Officer; Afternoon

Position Summary

As an Afternoon Security Officer at Nemacolin's luxury resort, you will be responsible for ensuring the safety, security, and well-being of our guests, staff, and property. You will maintain a visible presence throughout the resort, respond to incidents, and uphold the highest standards of guest service and professionalism in line with our brand values.

Afternoon shift hours are from 2pm to 10:30pm.

• Guest and Staff Safety: Ensure the safety and security of all guests, associates, and resort assets through proactive patrols and surveillance.
• Patrol and Surveillance: Conduct regular foot and vehicle patrols of the resort premises, including guest areas, back-of-house, and perimeter zones.
• Incident Response: Respond promptly and professionally to emergencies, alarms, disturbances, and other security-related incidents. Provide first aid or CPR if certified and necessary.
• Access Control: Monitor and control access to restricted areas. Verify identification and credentials of visitors, contractors, and staff as required.
• Report Writing: Accurately document incidents, observations, and activities in detailed reports. Maintain logs and records in accordance with resort policies.
• Customer Service: Provide exceptional guest service by assisting with directions, lost and found, and general inquiries while maintaining a calm and courteous demeanor.
• Surveillance Monitoring: Operate and monitor CCTV systems and other security technology to detect and respond to suspicious activity.
• Policy Enforcement: Enforce resort policies and procedures, including fire safety, emergency evacuation, and health and safety regulations.
• Collaboration: Work closely with other departments (e.g., Front Office, Housekeeping, Engineering) to ensure a seamless and secure guest experience.

• High school diploma or equivalent; additional security or hospitality training is a plus.
• Minimum 1–2 years of experience in security, preferably in a luxury hospitality or resort environment.
• CPR/First Aid certification preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Physically fit and able to stand, walk, and patrol for extended periods.
• Must complete and pass a hospitality security officer certification program within 60 days. Provided by Nemacolin Resort.
• Must pass a physical fitness evaluation prior to starting employment (standards are available upon request).
• PA Act 235 armed agent certification is strongly preferred.

• Paid training and structured onboarding
• Hands‑on learning and cross‑department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

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