Aging Case Aide ; Local Government - Lehigh County Area Agency Aging

The Lehigh County Aging and Adult Services is looking for a caring and motivated Aging Case Aide 2 who enjoys helping older adults. In this role, you will make a positive difference by guiding consumers to the services and support they need. Every day will bring new opportunities to learn, connect, and make someone’s life easier. Join a team that values compassion, teamwork, and strong communication!

This position supports older adults by gathering information, assisting with program applications, and helping connect individuals to community services. Your work ensures consumers receive accurate guidance and timely referrals. As an Aging Case Aide 2, you will perform the following duties:

• Referral Processing: Record new referrals and update consumer information received from phone calls and other sources
• Call Screening: Identify needs during incoming calls and provide information or referral guidance
• Form Assistance: Help consumers complete program applications and determine eligibility for benefits
• Information Gathering: Interview individuals to collect details needed for services and document case histories
• Community Outreach: Participate in wellness fairs and assist with special events and holiday programs
• Record Management: Maintain accurate data and organize daily information for the intake unit

• Full‑time employment
• Work hours are 8:30 AM to 4:30 PM, Monday – Friday, with a 60‑minute lunch
• Telework: You will not have the option to telework in this position
• Salary: In some cases, the starting salary may be non‑negotiable
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices

• One year as an Aging Case Aide 1
• Two years of public contact work, including one year in a human services program
• Any equivalent combination of experience and training

• You must meet the PA residency requirement
• Hiring preference for this vacancy may be given to candidates who live within Lehigh County. If no eligible candidates who live within Lehigh County apply for this position, candidates who reside in other counties may be considered
• You must be able to perform essential job functions

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans

• 711 (hearing and speech disabilities or other individuals)

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply