Service & Parts Operations Assistant

Classic CDJR Lancaster

391 Lancaster Bypass E, Lancaster, SC

Full Time

Are you a high-energy individual who loves cars, enjoys helping people, and thrives in a fast-paced environment? We are seeking a versatile Service & Parts Operations Assistant to join our team. This unique, hybrid role bridges the gap between our Service and Parts departments. You will be the ultimate team player-ensuring our customers have an exceptional experience, keeping our service lot moving efficiently, and helping our parts department maintain a highly organized warehouse.

If you are looking for a foot in the door at a premier dealership with plenty of room to learn and grow, this is the perfect position for you.

• Guest Hospitality:
  Warmly greet customers arriving in the service drive and direct them to their Service Advisor.
• Shuttle Driver:
  Safely shuttle clients to and from their homes or workplaces while their vehicles are being serviced.
• Amenities Management:
  Keep the customer waiting lounge welcoming by stocking the coffee/refreshment station and maintaining cleanliness.
• Vehicle Preparation:
  Park incoming service vehicles in designated lot areas and pull completed vehicles back into the service drive for customer pickup.

• Valet & Detailing:
  Run customer and dealership vehicles through the automatic car wash; perform basic detailing or minor cosmetic touch-up work as needed.
• Fuel Management:
  Keep service loaners, customer vehicles, and lot vehicles fueled up.
• Diagnostic Support:
  Assist technicians and advisors by test-driving service vehicles to verify customer concerns.
• Facility Maintenance:
  Maintain a clean shop environment by sweeping/mopping the service lane and cleaning windows and doors as needed.

• Shipping & Receiving:
  Accurately check in daily received parts shipments against packing slips.
• Inventory Control:
  Conduct routine bin counts, track inventory levels, and keep parts displays clean and organized.
• Job Staging:
  Pre-pull and stage parts for upcoming scheduled service jobs to maximize technician efficiency.
• Core & Warranty Management:
  Oversee the parts core return process and handle warranty call-backs/scrap parts disposition.
• Tool Room Stewardship:
  Keep the specialized factory tool room neat, organized, and properly inventoried.
• Hot Shot Driving:
  Drive the dealership delivery vehicle to deliver parts to wholesale customers and pick up urgent parts from other local dealerships

Classic CDJR Lancaster