Patient Experience Coordinator, Registered Nurse

Job Description Summary
Be the Voice. Be the Advocate. Be the Difference.

What if your nursing career focused on advocacy, connection, and meaningful change-not just bedside tasks?

If you believe great care starts with great experiences, we'd love for you to apply.

Entity
Medical University Hospital Authority (MUHA)

Worker Type
Employee

Worker Sub-Type
Regular

Cost Center
CC001517 LAN - Nursing Administration (LMC)

Pay Rate Type
Hourly

Pay Grade
Health-25

Scheduled Weekly Hours
40

Work Shift
Day (United States of America)

Job Description

As our Patient Experience Coordinator
, you'll be the trusted bridge between patients, families, and the care team. You'll ensure every patient feels heard, respected, and supported-while helping the hospital continuously improve how care is delivered.

This role is ideal for an experienced RN who thrives on communication, empathy, and systems improvement and wants to shape the entire patient journey.

Why This Role Matters

You won't just respond to concerns. You'll influence culture
, drive improvement
, and elevate the patient experience across the hospital
.

Your work will directly impact:

• Patient satisfaction and HCAHPS scores
• Trust between patients, families, and care teams
• Hospital-wide engagement and service excellence

What You'll Do

• Serve as a patient and family advocate
  , addressing concerns and removing barriers to care
• Partner with clinical teams, departments, physicians, and leadership to resolve issues and improve experiences
• Analyze patient feedback and HCAHPS data to identify trends and opportunities
• Co-chair the Patient Experience / Engagement Committee
• Promote service excellence using AIDET and best-practice communication standards
• Support staff and physicians in delivering compassionate, patient-centered care

Additional Job Description

What We're Looking For

• Registered Nurse (RN) with strong clinical credibility
• Minimum 5 years of hospital experience working directly with patients and families
• Exceptional communication and customer service skills
• High emotional intelligence, empathy, and professionalism
• Ability to stay calm, organized, and solutions-focused in fast-paced environments
• Strong problem-solving, prioritization, and collaboration skills
• A positive, accountable team player who leads by example

Education

• Bachelor's Degree in Nursing (BSN) required
• Master's degree preferred

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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