Tier 1 Support Technician​/Onsite​/Lancaster, SC

Overview

A product manufacturer in the Lancaster, SC area is looking to hire a Tier 1 Support Specialist on a full-time direct hire basis. The role serves as the point of contact for IT incidents and service requests, delivering excellent customer service to all company employees. The ideal candidate can work in a fast-paced environment and provide support via phone, email, and in-person.

• Serve as the first point of contact for IT incidents and service requests.
• Provide technical support for Windows and Mac operating systems, Active Directory, and Office 365.
• Perform hardware and software troubleshooting, and assist with installation, imaging, and configuration of computers and peripherals.
• Troubleshoot server and PC hardware components and peripherals as needed.
• Utilize a helpdesk ticketing system to document issues and track resolutions.
• Apply critical thinking and root-cause analysis to issues and follow through to resolution or escalation.
• Maintain strong verbal and written communication with customers and teammates.

• 1–3 years of IT support experience.
• Experience supporting Windows and Mac OS devices.
• Hands-on hardware/software troubleshooting.
• Ability to install, support, and troubleshoot server and PC hardware components and peripherals.
• Experience with a helpdesk ticketing system.
• Experience using imaging software to configure and deploy computers.
• Experience troubleshooting multifunction printers.
• Customer-service oriented with excellent verbal, telephone, and written etiquette.

• Industry-recognized technical certifications (e.g., Microsoft MCSE, Network+, Server+, or A+) preferred but not required.

Daily responsibilities include hands-on IT support and direct service delivery to end users.

• Salary plus bonus eligibility.

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.