Tier 1 Support Technician ​/ Onsite ​/ Lancaster, SC

A product manufacturer in the Lancaster, SC area is looking to bring on a Tier 1 Support Specialist to join their team on a full-time direct hire basis. You will serve as a point of contact for all IT related incidents and service requests providing excellent customer service to all company employees for their IT support needs. It is important to be able to work in a fast-paced environment and provide support services to users via phone, email, and in person in this role.

They are ideally looking for someone with previous IT support experience anywhere from 1-3 years. In addition to experience providing support for Windows OS, MacOS, Active Directory, O365, providing hardware and software support and troubleshooting, the ability to install support and troubleshoot server, PC hardware components and peripherals, experience with a helpdesk ticketing system, and any experience with imaging software to configure and deploy computers.

In addition to technical skills, they are looking for someone who uses critical thinking and root cause analysis methodologies when performing trouble analysis and following through to resolution or escalation. They would also like someone who has exceptional communication skills, provides stellar customer service, and has strong oral and written communication skills.

This is an excellent opportunity to join a great company and join a supportive work environment where you will get to utilize your skills while also being supported to learn and grow your skillset.

• 1-3 years of IT support experience
• Support for Windows and Mac OS devices
• Hands on hardware/software troubleshooting
• Able to install, support, and troubleshoot server and PC hardware components and peripherals.
• Prior experience with a helpdesk ticketing system.
• Prior experience working with imaging software to configure and deploy computers.
• Prior experience troubleshooting multifunction-printers.
• Must be customer service oriented.
• Excellent verbal, telephone, and written etiquette.

• Industry recognized technical certification such as a Microsoft MCSE, Network +, Server+ or A+ preferred but not required.

Daily Responsibilities

• 100% Hands On

• Salary + Bonus eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.