Systems Administrator

Job Location: Fully onsite at 946 Quality Drive, Lancaster, SC 29720

The IT Systems Administrator is responsible for administering, maintaining, supporting, and improving the company's server, virtualization, cloud, identity, communications, backup, endpoint management, and related infrastructure systems. This project-focused role requires independent execution, clear documentation, reliable communication, and consistent progress on assigned initiatives.

• Works independently and takes ownership of assigned responsibilities.
• Makes steady progress on assigned projects without constant direction.
• Communicates project status, issues, risks, and completion updates clearly.
• Balances infrastructure projects with escalated support requests.
• Documents work thoroughly and follows established IT standards.
• Contributes positively to the Infrastructure Team and broader IT department.

• Experience supporting iPECS phone systems or similar business communications platforms.
• Experience supporting Microsoft Teams Rooms, NEAT Teams room devices, and conference room technology.
• Experience supporting APC battery backup systems.
• Experience supporting camera monitoring systems such as Exact Vision or similar platforms.
• Experience working in manufacturing, regulated, GMP, or business-critical production environments.
• Experience working with vendors and third-party support providers.
• Industry certifications such as Microsoft Certified:
  Windows Server Hybrid Administrator Associate, Microsoft 365 Administrator, Azure Administrator Associate, Nutanix Certified Professional, Veeam Certified Engineer, CompTIA Server+, CompTIA Network+, or related certifications.

• Administer, maintain, monitor, troubleshoot, and support Microsoft Windows Server operating systems and associated core infrastructure services.
• Support and maintain Active Directory, Group Policy, DNS, DHCP, file services, print services, certificate services, and other related Microsoft server administration functions.
• Install, configure, troubleshoot, and document server-based applications, services, infrastructure components, changes, and recovery steps.

• Administer and support Microsoft 365 services and related applications used by company staff.
• Support user access, licensing, mail flow, collaboration tools, security settings, and application configuration within Microsoft 365 environments.
• Support Microsoft 365 and other cloud-based systems, coordinating with vendors and business units to maintain availability, configuration, security, and user support.

• Support the Nutanix virtualization environment, including virtual server provisioning, monitoring, troubleshooting, resource review, and general platform administration.
• Support virtualization, storage, compute, capacity, lifecycle planning, and platform maintenance activities required for reliable business operations.

• Administer and support identity management systems, including platforms such as PingID and Okta.
• Support user provisioning, authentication, access controls, SSO, MFA, and related identity processes.
• Assist with access reviews, account audits, security group management, and user lifecycle management.
• Troubleshoot authentication issues and ensure identity and access management practices align with IT security best practices and company policy requirements.

• Administer, monitor, support, and test the Veeam backup environment.
• Support Quantum disk and tape backup appliances, including backup job monitoring, media management, error review, and recovery testing.
• Perform backup verification, restore testing, disaster recovery planning, documentation, and corrective action follow-up for backup failures.

• Perform regular Windows Server patching using established processes and custom Power Shell scripts.
• Review, maintain, document, and improve Power Shell scripts used for patching, administration, reporting, automation, and remediation.

• Provide basic to intermediate SQL database administration and support.
• Assist with database backups, restores, maintenance tasks, permissions, monitoring, performance review, and troubleshooting.
• Work with application owners and vendors to support SQL-backed systems and resolve database-related issues.

• Support the iPECS phone system and related connections, services, devices, and integrations.
• Troubleshoot phone system issues, coordinate vendor support, and assist with system changes or configuration updates.
• Administer and support Microsoft Teams conference room and NEAT Teams room devices, including configuration, troubleshooting, updates, user support, and reliability testing.