Director of Nursing - Emergency Services

Job Description Summary

Are You the Leader Who Transforms Emergency Departments?

The Emergency Department is the front door of our hospital—and one of the most critical areas influencing patient outcomes, operational performance, and community trust.

MUSC Health Lancaster Medical Center is seeking an accomplished Director of Nursing – Emergency Services to lead a fast‑paced Emergency Department committed to delivering exceptional patient care, operational excellence, and an outstanding patient experience.

This leader will create a culture of accountability, engagement, and clinical excellence while partnering closely with physicians and interdisciplinary leaders to improve throughput, patient experience, quality, safety, and operational performance.

If you are energized by solving complex challenges, developing future leaders, and creating an exceptional experience for patients and caregivers—we invite you to apply.

Medical University Hospital Authority (MUHA)

Employee

Regular

CC001480 LAN - Emergency Dept (LMC)

Salary

Health-32

40

Day (United States of America)

The Director of Nursing for Emergency Services serves as the nursing leader for the Emergency Department and is accountable for the overall clinical, operational, financial, and strategic performance of the department.

This leader provides 24-hour accountability for patient care delivery, nursing practice, workforce engagement, quality outcomes, regulatory compliance, patient experience, and departmental operations. The Director collaborates with physicians, hospital leadership, ancillary departments, and system partners to ensure the Emergency Department consistently delivers safe, efficient, high-quality care.

The Director is responsible for creating a highly engaged workforce through visible leadership, coaching, mentorship, accountability, and professional development while fostering a culture centered on excellence, teamwork, innovation, and continuous improvement.

• Create and sustain a positive, highly engaged, and accountable work environment.
• Foster a culture focused on teamwork, respect, professionalism, safety, and continuous improvement.
• Recruit, develop, mentor, and retain exceptional nursing and frontline staff.
• Build leadership capability through coaching, succession planning, and professional development.
• Serve as a visible leader who rounds regularly with patients, families, physicians, and staff.
• Promote shared governance, employee engagement, recognition, and professional practice.

• Lead initiatives that consistently improve patient experience metrics and patient satisfaction.
• Develop strategies to improve communication, responsiveness, service recovery, and care coordination.
• Establish accountability for patient-centered care and exceptional customer service.
• Utilize patient feedback to drive meaningful operational improvements.

• Lead initiatives to improve Emergency Department throughput and patient flow.
• Partner with physicians, hospital operations, inpatient nursing, bed management, transport, EVS, and ancillary departments to optimize capacity management.
• Improve door-to-provider times, length of stay, left without being seen (LWBS), boarding times, and overall Emergency Department efficiency.
• Utilize data analytics to identify trends and implement sustainable process improvements.

• Lead quality improvement initiatives that improve clinical outcomes and patient safety.
• Ensure compliance with regulatory and accreditation standards including DNV, CMS, Joint Commission standards as applicable, and state regulations.
• Monitor quality indicators and develop action plans to improve performance.
• Promote a culture of high reliability and just culture principles.
• Ensure evidence-based nursing practice throughout the department.

• Develop and manage departmental operating and capital budgets.
• Ensure responsible stewardship of financial resources.
• Monitor productivity, staffing effectiveness, labor…