Customer Service Representative

Join Our Veterinary Team in Lancaster, SC

Department: Receptionists

Location: Lancaster, South Carolina

Faulkner Animal Hospital in Lancaster, South Carolina is seeking a Part-Time Veterinary Receptionist / Client Service Representative (CSR) with prior veterinary or healthcare customer service experience to join our busy, compassionate small animal practice.

This is not an entry-level position. We are looking for a confident, detail-oriented professional who thrives in a fast-paced veterinary or medical environment, can manage high call volume, and balances efficiency with empathy and accuracy.

If you’ve worked in a veterinary clinic, animal hospital, medical office, dental practice, or healthcare setting and enjoy being the welcoming face of a practice, we’d love to meet you.

We value:

• Professionalism and integrity
• Team collaboration
• Compassionate client service
• Growth and continued learning

As a Veterinary Receptionist, you are the first and last impression of our hospital. You play a vital role in client experience and hospital efficiency.

🕒 Clinic Hours

• Monday - 7:45am - 7:00pm
• Tuesday - 7:45am - 5:30pm
• Wednesday - 7:45am - 7:00pm
• Thursday - 7:45am - 5:30pm
• Friday - 7:45am - 5:30pm
• Saturday - 8:00am - 12:00pm
• Sunday - Closed

Part-time team members must have availability that aligns with hospital scheduling needs, which may include evenings and occasional Saturdays.

📍 Faulkner Animal Hospital – Lancaster, South Carolina
739 Lancaster Byp E, Lancaster, SC 29720

• Greet clients and patients warmly and professionally
• Answer multi-line phones and manage high call volumes
• Schedule appointments accurately and efficiently
• Collect and document patient histories and client information
• Communicate effectively with veterinarians and technicians regarding patient flow
• Support clients during routine visits, urgent situations, and end-of-life appointments with compassion

• Process invoices and collect payments accurately
• Balance daily transactions and maintain financial accuracy
• Manage prescription refill requests and retail sales
• Maintain accurate medical records within the practice management system
• Keep reception and lobby areas organized and welcoming

• Coordinate closely with veterinary technicians and doctors
• Assist with appointment flow, admissions, and discharges
• Uphold hospital policies and high client service standards

• 1–2+ years of experience in a veterinary clinic, animal hospital, medical office, dental office, or healthcare customer service role
• Ability to work in a fast-paced, high-volume, client-facing environment
• Strong multitasking, organization, and time-management skills
• Excellent verbal and written communication skills
• Comfort with computers, scheduling software, and electronic medical records
• Professional, calm, and empathetic demeanor
• Ability to lift up to 30–50 pounds when needed

• Prior experience as a Veterinary Receptionist or Client Service Representative
• Familiarity with veterinary practice management software
• Experience handling estimates, invoices, and medical documentation
• Confidence managing difficult or emotional conversations

If you’re an experienced Veterinary Receptionist in Lancaster, SC or a healthcare customer service professional looking to grow in veterinary medicine in a part-time capacity, we’d love to hear from you.

• The opportunity to work alongside experienced veterinarians and skilled veterinary technicians
• A collaborative, team-oriented culture that supports one another during busy and emotional days
• Ongoing exposure to veterinary medicine and opportunities to expand your knowledge
• Employee discounts on veterinary services and products for your own pets
• Experience in a respected, community-focused small animal practice

👉 Apply today and become part of the Faulkner Animal Hospital team—where pets and people come first.