Amazon Customer Business Manager – Pet Care

Location: Lancaster, SC |
Schedule: Full-time, on-site

A well-established consumer products company with a strong presence in the pet care category is seeking an Amazon Customer Business Manager to lead its Amazon channel strategy and customer management. This role sits within the Commercial team and is central to shaping the company's go-to-market approach, driving sales growth, and building category leadership through strategic account planning and cross-functional collaboration.

• Lead development of commercial strategy and sales plans with key customers in line with corporate goals
• Manage and build relationships with key customer accounts to deliver annual sales and profit targets, establishing short and long-term category goals
• Provide P&L oversight for key accounts to maximize profitability through top-line sales growth and expense management
• Develop annual sales and marketing plans with brand and channel marketing leaders and execute annual promotional plans for pet products
• Collaborate cross-functionally with brand marketing to define go-to-market strategies from product concept through launch
• Understand the competitive landscape and develop strategies to position brands as category leaders
• Develop annual customer budgets and manage pricing, trade budgets, and spending effectiveness
• Partner with Demand Planning to create annual forecasts and provide monthly updates for on-time delivery
• Advise marketing on market demand, insights, and promotional opportunities to inform future campaigns
• Oversee brand protection and collaborate with relevant teams to resolve issues
• Communicate across departments to foster teamwork and effectiveness
• Perform other duties as assigned
• Maintain regular attendance

• 5+ years of eCommerce sales and account management experience domestically or internationally
• 8+ years of customer account management experience
• Commercial awareness with a marketing and sales background
• In-depth understanding of developing and executing sales and marketing strategy, plans, and campaigns
• Strong commercial and analytical skills, including experience analyzing data and communicating business unit KPIs to executive and business teams
• Working knowledge of e-commerce contracts and standard terms and conditions
• Domestic travel 10%-20%
• Strong written and oral communication skills
• Knowledge of web promotion strategies including SEO, SEM, paid search, display advertising and pay-per-click campaigns
• Proficient in Microsoft suite
• Bachelor's Degree or equivalent in business or sales/marketing related discipline, with a minimum of five years related experience and/or training

• Pet category experience a plus
• MBA a plus

This is an opportunity to be an integral member of the Commercial team, shaping go-to-market strategy and driving category leadership for a growing Amazon business.