Operational Excellence Manager

Overview

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers.

Location:

USA - Lancaster, Midpoint Dr. Division:
Air & Sea. Job Posting

Title:

Operational Excellence Manager. Time Type:
Full Time.

Summary:

The Operational Excellence Manager ensures that organizational projects and initiatives meet objectives on time and within budget by focusing on the people side of change. This role involves preparing, supporting, and equipping employees to adopt and use changes to business processes, systems, technology, roles, and organizational structures.

• Coordinate large-scale process and culture change initiatives to enhance performance and engagement.
• Develop and implement policies and procedures to meet organizational standards consistently.
• Facilitate small group sessions and lead large-scale organizational changes.
• Clearly articulate change-related messages to diverse audiences.
• Build and maintain strong relationships to influence others and drive toward shared goals.
• Measure and analyze the effectiveness of change initiatives and training programs.
• Use data and analytics to forecast outcomes and refine strategies.
• Own and improve operational workflows related to product implementation and system maintenance.
• Monitor and maintain key operational systems, including CW1 and TANGO.
• Identify inefficiencies in current processes and implement scalable improvements.
• Partner with cross-functional teams to support product rollouts and operational changes.
• Troubleshoot operational and system issues, ensuring minimal disruption to business processes.
• Document processes and establish best practices for ongoing optimization.

• Bachelor's degree in business administration, human resources, or a related field is preferred.
• 3 – 5 years of relevant experience.

• Solid understanding of change management principles, methodologies, and tools.
• Experience with large-scale organizational change efforts.
• Exceptional written and verbal communication skills.
• Active listening skills and the ability to influence stakeholders at all levels.
• Proven ability to build and maintain strong relationships.
• Organized and detail-oriented with a focus on planning and strategy.
• Strong problem-solving and root-cause identification skills.
• Proficiency in analytics, statistics, and spreadsheet tools like Excel.
• Ability to work collaboratively across teams and influence others toward a common vision.
• Acute business acumen and understanding of organizational challenges.

• Familiarity with project management approaches, tools, and lifecycle phases is preferred.
• In-depth knowledge of forecasting models and analytics is preferred.

• Fluency in English is required.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• Work is generally sedentary with no specific need for physical coordination or effort. May require computer use and occasional standing, walking, or lifting to perform daily activities.
• Hours can be extensive and occasionally staggered for multi-shift access. May require travel domestically and internationally.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• At-will employment. The company may terminate an employee for any reason, or no reason at all, at any time, provided the discharge does not violate applicable law. Montana requires just cause for termination.
• The position is primarily based in the USA and can be virtual anywhere in the USA.

• Expected base pay: $96,500 - $120,500 per year. Actual base compensation will be determined based on factors including job-related knowledge, skills, experience, location, and other considerations.
• DSV offers a comprehensive benefits package including medical, prescription, dental, vision, life insurance, flexible spending accounts, short and long-term disability, wellness resources, and a 401(k) with company matching up to 5%.
• Generous paid time off, paid holidays, and floating holidays where applicable.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by law. If you require…