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911 Dispatcher
Job in
Lancaster, Dallas County, Texas, 75146, USA
Listed on 2026-06-19
Listing for:
City of Lancaster, TX
Full Time, Seasonal/Temporary
position Listed on 2026-06-19
Job specializations:
-
Business
Emergency Crisis Mgmt/ Disaster Relief
Job Description & How to Apply Below
Location : 100 Craig Shaw Memorial Pkwy Lancaster, TX
Job Type: Full-Time
Job Number: -1
Department: Emergency Communications
Opening Date: 06/16/2026
Max Number of Applicants: 50
Summary
Receives and dispatches emergency and routine calls for police, fire, ambulance, and other emergency services by performing the following duties
Essential Duties and Responsibilities
- Receives and screens incoming calls for law enforcement, fire, medical, or other emergency services.
- Questions callers to determine location and seriousness of emergency and response needed.
- Enters information into computer-aided dispatch system.
- Operates two-way radio and/or other communications equipment to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remote units.
- Provides pre-arrival instructions to caller, including CPR.
- Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.
- Relays information between hospital staff and emergency medical technicians at site or in ambulance.
- Provides preliminary first aid instructions before paramedic truck or ambulance arrives.
- Transmits and receives messages between divisions of own agency and other law enforcement agencies.
- Monitors silent alarm systems, remote cameras, and other systems used to detect illegal entry and maintain security.
- Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.
- Enters, updates, and retrieves information from a variety of computer systems.
- Answers or forwards non-emergency requests for assistance.
- Tests communications and alarm equipment and backup systems to ensure serviceability.
This job has no supervisory responsibilities.
Education and/or Experience
High School Diploma or GED and a combination of one year of clerical; computer operation; heavy telephone/public contact or related experience. Thirty (30) semester hours of college credit may substitute for one year of required experience.
Certificates, Licenses, Registrations
TCOLE Operator's Certification preferred but not required. A valid class C driver's license with a clean driving record is a requirement of this position. CPR Certification - Must be able to be obtained within 6 months.
The City of Lancaster offer a complete benefits packeage to full-time employees which includes: health care; paid holidays, vacation time, sick leave, retirement, longevity, tuition reimbersemet and more.
To learn more details, vist our
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This position requires a valid driver's license with a clean driving record. Which option best describes your current status?
- I do not currently possess a valid driver's license with a clean driving record
- I currently possess a valid out-of-state driver's license with a clean driving record
- I currently possess a valid Texas driver's license with a clean driving record
This position requires availability for nights, weekends, and holidays. Please indicate your availability.
- Not available for nights, weekends, and holidays
- I have some limitations in my availability
- Fully available for nights, weekends, and holidays
This position requires handling emergency calls and making decisions in stressful, fast-paced situations. Which option best describes your comfort level working in this environment
- I am not comfortable working in high-stress, emergency situations
- I may be able to work in this environment with training and support
- I am comfortable working in high-stress, fast-paced situations
This position requires successful completion of an extensive background process, including a drug screen, polygraph examination, psychological examination, and fingerprinting. Please indicate your willingness to proceed under these requirements.
- No, I am not willing to complete all required steps
- I may be willing, but I have questions about the process
- Yes, I understand and am willing to complete all required steps
This position involves handling high-volume calls from the public, including emergency and stressful situations. Which option best describes your background?
- I have limited or no experience in this type of environment
- I have some experience with phone-based or public-facing work, but not in a high-pressure setting
- I have direct experience handling high-volume calls or public contact in a fast-paced environment
Which area below best reflects your strongest related experience?
- 911 dispatch / emergency communications
- Call center / high-volume phone work
- Clerical / administrative support with computer data entry
- Customer service / public contact in a fast-paced environment
- Public safety / law enforcement / fire / EMS support
- I do not have directly related experience
Please indicate your current status regarding TCOLE Operator's Certification.
- I do not currently hold the certification
- I do not currently hold the certification, but I am interested and willing to obtain it if needed
- I…
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