Business Change Manager, Enterprise Account Technology, Road Transport

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.comand follow us onLinked Inand Facebook .

Location
:
Lancaster, TX

Division
:
Road Transport US
Job Posting Title
:
Business Change Manager, Enterprise Account Technology

Number of Positions Available
: 2
Time Type
:
Full Time

Ready to turn strategic implementations and technology solutions into operational results that last?

DSV is looking for a Business Change Manager, Enterprise Account Technology to help translate customer implementations, technology solutions, and business transformation initiatives into reliable, scalable operational performance. This role is a great fit for someone who enjoys working at the intersection of operations, technology, implementation, business analysis, and continuous improvement.

You’ll partner across Operations, IT, Engineering, Integrations, Finance, project teams, and customer-facing stakeholders throughout the implementation lifecycle, from defining requirements and assessing operational readiness through UAT, go-live, operational handoff, and post-implementation stabilization. You’ll help ensure solutions are operationally ready, risks are addressed, and established KPIs and SLAs are achieved and sustained.

Beyond implementation, you’ll use operational data, root cause analysis, process mapping, Lean principles, and business analysis to identify performance gaps and develop practical solutions that improve efficiency, service quality, scalability, and customer outcomes. You’ll also help strengthen governance, processes, documentation, training, and adoption so that improvements become part of the way the operation works.

If you enjoy connecting technology with operations, solving complex business problems, and turning change into sustainable performance
, this is an opportunity to make an impact and continue growing your career with the world’s largest freight forwarding and logistics company.

Start Here. Go Anywhere.

Strategic Projects & Implementations

• Lead operational performance for assigned strategic customer implementations, technology deployments, integration projects, and business transformation initiatives.
• Partner with project, implementation, operational, technical, and customer-facing stakeholders to define requirements, success measures, reporting needs, support models, and transition plans.
• Assess operational readiness and identify process, system, training, resource, and performance risks prior to go-live.
• Coordinate the transition from implementation into steady-state operations, including operational handoffs, ownership, documentation, governance, and escalation expectations.
• Monitor post-implementation performance and lead stabilization efforts until established outcomes, KPIs, and SLAs are achieved.
• Identify and elevate material risks and dependencies, providing recommended actions and coordinating resolution across appropriate stakeholders.

Operational Performance, KPI & SLA Governance

• Own performance monitoring for assigned projects, implementations, customer programs, and operational workflows.
• Establish and maintain KPI and SLA scorecards, governance routines, action…