Customer Service Agent-LBJ Fwy

DSV – Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics, providing value across the entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing goods. DSV operates in more than 80 countries.

Location: USA – Lancaster, Lyndon B. Johnson Fwy

Division: Solutions

Job Posting

Title:

Customer Service Agent – LBJ Fwy

Time Type: Full Time

The CSR builds rapport and trust with clients by delivering consistent, exceptional service. Responsibilities include accurate and timely data entry of shipping and receiving information, order processing, and maintaining customer relationships.

A1:
Mon‑Fri 6 am‑3 pm
A2:
Mon‑Fri 2 pm‑11 pm
B1:
Sat‑Mon 6 am‑7 pm

• Process and input all customer orders.
• Run and print shipments from WMS.
• Generate all related paperwork and necessary information for customer work orders.
• Check orders for special requests and expedite any as needed.
• Trace orders and communicate status to customers.
• Follow up with other departments to ensure service standards.
• Ensure proper invoicing by verifying customer details.
• Handle returned merchandise efficiently and issue customer credits.

• Maintain good relationships by responding to inquiries and complaints regarding work‑orders, invoicing, shipments, and inventory.
• Act as liaison between warehouse and customer administration of accounts and between office and customer on invoicing and credit changes.

• Ensure accuracy of all receiving and shipping documents.
• Gather and maintain all data and records related to shipping and receiving activities.
• Verify that receiving counts match packing lists and purchase orders, and that shipping counts match picking documents.
• Prepare reports on customer service as required by supervisors.
• Assist in resolving discrepancies.

• Operate computer terminal proficiently.
• Enter and verify data regarding orders, shipments, receipts, inventories, and adjustments.

• Oversee paperwork associated with orders and maintain files.
• Answer phone calls and operate office machines required for duties.
• Greet customers and visitors to the office.
• Correspond with customers as needed.

• Answer incoming calls courteously and promptly.
• Route calls to appropriate parties and take messages when necessary.
• Assist callers with general information and inquiries.
• Direct visitors to appropriate department.
• Assist drivers at check‑in window throughout the day.

• May cross‑train in other administrative functions to support the site.
• Work overtime as dictated by business needs.

• None

• High school diploma or GED.
• 1 year experience in a customer‑service related capacity.
• Ability to work in unregulated warehouse temperatures ranging from mild to moderate.

• N/A

• Intermediate computer skills.
• Proficient with MS Office Applications.
• Knowledge of WMS functions.

• English (reading, writing, verbal).
• Business writing proficiency.

• Intermediate level to verify quantities and perform inventory related tasks.

• Strong attention to detail and accuracy.
• Ability to perform duties with minimal supervision.
• Multi‑tasking ability.
• Effective communication skills.
• Adaptability to change in a fast‑paced environment.

• 1‑3 years warehouse/logistics support experience.
• 2‑3 years experience in a customer‑service related capacity.

• Occasionally:
  Handling/Fingering, Sitting.
• Frequently:
  Bending.
• Constantly:
  Walking and Standing.

• 21–50 pounds.
• Reach above shoulder, reach outward, squat, or kneel.

The employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level is usually low to moderate.