Emergency Communication and Management Chief

Emergency Communication and Management Chief

Responsible for planning and coordinating equipment utilization; overseeing the division’s budget; and playing a mission‑critical role in supporting the overall strategy and operational deployments of emergency resources both in day‑to‑day operations and during times of natural and man‑made disaster.

• Interpret and apply department standards, policies, and procedures, along with pertinent federal, state, and local laws, codes, and regulations.
• Work with vendors, contractors, and consultants regarding the maintenance and repair of equipment.
• Oversee the preparation and administration of the Emergency Management and Dispatch division’s budget, inter‑agency grants, and requisition of supplies and materials.
• Work cooperatively with department members, other city departments, government officials, and community members; resolve problems; investigate and respond to citizen complaints and inquiries; conduct highly complex or sensitive investigations; and respond to inquiries from city representatives and the general public.
• Develop and improve standards, policies, and procedures, and monitor compliance.
• Present information before public safety or city council committee meetings upon request.
• During periods of non‑disaster or emergency state, coordinate with regional partners to ensure training, annex reviews, and preparation approval from staff; conduct emergency plan reviews, resource inventories, and maintain up‑to‑date contacts.
• During periods of disaster, emergency state or any other time the EOC is activated, serve as the primary coordinator for the emergency management plan and as the city’s emergency manager.
• Supervise assigned employees; prioritize and assign work; conduct performance evaluations; make hiring, termination, and disciplinary recommendations.
• Facilitate employee relations, including mediating workplace conflicts, advising on grievances, preparing management responses, participating in performance management processes, and conducting internal investigations.
• Assess daily activities of direct reports; review dispatch audio recordings; evaluate statistical reports; counsel and mentor assigned employees as needed.
• Contribute to the development of the annual budget.
• Participate in the development and review of policies, procedures, long‑ and short‑term plans, and strategy guidelines to ensure reliable emergency communications.
• Remain available to respond to critical issues during non‑business hours.
• Demonstrate a strong leadership presence that promotes the city’s mission, vision, and strategic plans.
• Maintain courteous and cooperative behavior when interacting with citizens, visitors, and city staff.
• Maintain confidential and sensitive information discreetly and professionally.
• Ensure punctuality and regular attendance; work in a 24/7 environment (weekends, holidays, inclement weather) and any shift (day or night).
• Supervise and direct outreach to promote the city’s public education program, including development of materials promoting personal preparedness and safety for family, school, business, and community.
• Interact with community groups to promote emergency preparedness, including providing demonstrations and presentations.
• Serve as program administrator for the Department of Homeland Security Grant Program, researching, writing, and submitting grant proposals; managing awarded projects; and completing required reporting per state and federal guidance.
• Facilitate and coordinate exercises involving city departments, local, state, and federal partners, and multiple outside agencies to enhance emergency preparedness, response, and recovery efforts.
• Develop readiness initiatives to include training delivery and coordination of training efforts among city departments and community partners.
• Maintain, revise, review, and modify the Comprehensive Emergency Operations Plan, citywide Continuity of Operations Plans, Continuity of Government Plan, Hazard Mitigation Action Plan, Disaster Debris Management Plan, and other planning documents and standard operating guidelines.
• Serve as the emergency‑management liaison to the business community,…