System Specialist-WMS Superuser-LBJ Fwy

Position Overview

Job Title: System Specialist-WMS Superuser-LBJ Fwy

Location: USA – Lancaster, Lyndon B Johnson Fwy

Division: Solutions

Employment Type: Full Time

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users.

May gather data to evaluate a system's performance, identify user needs, and determine system and network requirements. May be required to be on call outside of normal business hours to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve Internal Systems.
• Ensures company assets are maintained responsibly.
• Effectively communicates relevant IT‑related information to site management and client management.
• Maintains system efficiency, ensuring computer, network, and software work together properly.
• Tests and coordinates modifications to the system when needed and troubleshoots problems.
• Maintains communication with corporate IT and operations staff.
• Works with corporate IT to resolve complex issues.
• Collaborates with IT to determine ways to store, organize, analyze, use, and present data.
• Produces regular reports on a daily, weekly and monthly basis.
• Ensures all RF Standard Operating Procedures (SOPs) are current.
• Trains associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS-Red Prairie and/or other related computer issues.
• Refers questions to appropriate personnel when needed.
• Conducts professional verbal and written communication with all internal and external customers.
• Adheres to professional etiquette standards when communicating with management, coworkers, customers, and visitors.
• Assists with various research projects and/or special projects.
• Oversees manpower, recruiting, retention, and development of people for the operation in the scope of responsibility.
• Ensures procedures exist at all sites to guarantee client service, productivity, and facilities maintenance.
• Sets goals to provide continuous improvement for assigned site.

• Performs other duties as required.

None

• Mid to Senior Microsoft Office skills.
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS.
• Wi-Fi experience / RF systems and equipment experience.

• English (reading, writing, verbal).
• Interpersonal communication and language skills.
• Communication facilitation skills and mature communication skills to all levels.
• Basic to intermediate skills.
• Business & financial acumen.
• Analytical skills for data management.

• Four‑year degree in a computer‑related field or 2‑year degree and relevant experience (basic requirement).
• Minimum of 2 years of job‑related/relevant experience.
• 3–5 years of experience is preferred.
• Experience dealing with end users, vendors, and clients.
• End‑to‑end understanding of business intelligence and all components required to run a BI environment.

• None

• Good mathematical skills.

• Adaptability,…