IT Support Supervisor

How You Will Make An Impact

As the IT Support Supervisor, you will be the bridge between strategic IT project goals and daily technical operations. You will lead a high‑performing team of support technicians to ensure the seamless delivery of technical services, while simultaneously overseeing the execution of IT projects. This role demands a blend of empathetic leadership, project management rigor, and advanced technical troubleshooting.

• Supervision:
  Direct the daily activities of the DC IT Support team.
• Mentorship:
  Provide technical guidance and professional development coaching to foster a culture of continuous improvement.

• Project Lifecycle:
  Lead small to mid‑size IT projects through all phases—research, scope definition, system integration, and change management.
• Deployment Management:
  Coordinate the installation, testing, and rollout of new hardware, software, and network facilities (e.g., system upgrades).
• Departmental Liaison:
  Partner with internal departments to ensure deliverables meet project standards and timelines.

• Service Delivery:
  Act as the escalation point for complex technical issues (Tier 2/3), ensuring prompt resolution of hardware, software, and network issues.
• Asset Management:
  Oversee the full lifecycle of IT assets, including procurement, tracking, maintenance, and decommissioning.
• Security & Compliance:
  Enforce policies and guidelines, manage user access rights, and ensure compliance with company standards.

• Knowledge Management:
  Develop and maintain technical documentation and FAQs to enhance user productivity and team efficiency.
• Metric Analysis:
  Monitor and report on key performance indicators such as ticket resolution time, staffing metrics, and service quality.

Experience:

4+ years in IT support with at least 1–2 years in a leadership or project coordination role.

Technical Depth:
Proficiency in Linux, Windows, macOS, iOS, hardware (laptop, PC, monitors, scanners, printers), automation (PLC), Active Directory, networking, and photography.

Leadership:
Proven ability to mentor staff, resolve interpersonal conflicts, and manage workloads in high‑pressure environments.

Communication:
Ability to translate complex technical jargon into clear, actionable instructions for non‑technical stakeholders.

• 4‑day work week, with Fridays off
• Hybrid work environment: 3 days in the office and 1 day remote each week
• Competitive salary (market‑based)
• Employee stock ownership opportunities and discretionary RSU awards
• Employee stock purchase plan
• Flexible PTO + 13 company holidays
• Paid Sabbatical after 3 years of full‑time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401(k), life and disability insurance offered
• Core values:
  Transparency, Speaking
  
  UP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team.

This role is not eligible for visa sponsorship.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email  with the specific details of your disability–related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.