Crew Lead​/Project Lead - Data Center Service

Job Summary

The Crew Lead
- Data Center Services will support both the Physical and Virtual Infrastructure of the organization and its facilities. The Crew Lead
- Data Center Services will drive data center best practice and relative industry standards into working processes and procedures as/where applicable. The Crew Lead - DCS will act as the on-site coordinator and crew supervisor.

• Directly support and coordinate all scheduled data center MACs based on set DCIT calendar event scheduling
• Implements cable work order (CWO) MACs, testing and certification, and can assist with crafting LV project BOM and scope documents
• Asset auditing and daily error logs
• Provide equipment installation MACs, including device labeling, power connectivity and LV cable connectivity and proper cable dressing
• Provide smart-hands assistance as required
• Maintain a safe and secure operating environment within the GPN data center, and report any violations to DCIT immediately as necessary
• Concise, detailed documentation and record keeping relative to asset installation layout, cable plant patch matrix, cable labelling standards, etc.
• Maintain the secure hard drive disk (HDD) bin and log, and ensure compliance with respect to retention practices and notification to DCIT as/when required
• Ticketing and service calls
• Strong skills and familiarity with basic computer productivity tools such as MS Office (Word, Excel, etc.), testing tools/applications, and data center infrastructure (DCIM) related tools
• Coordinate equipment/material receiving, shipping and RMA processing support as/when required
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a weekly basis
• Troubleshooting layer-1 suspected cable plant issues
• Networking, storage, general power distribution
• Responsible for the development, documentation and monitoring of performance measures and processes required for audit and operational compliance related to datacenter best practices and industry standards;
  Responsible for ISO 27001 / 9001 and TIA/EIA-942 certifications.
• Support standard and emergency operating procedures for data center.
• Ensure maintenance schedules within the Data Center align with best industry standards and are followed and reviewed annually
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required
• Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Coordinates equipment installation and delivery schedules in accordance with set project plans
• Directly participate and provide key input for all data center expansion, migration and decommissioning plan

Basic Hand Tools: screwdriver (regular and Phillips), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), hammer, cable stripper, flashlight and gloves.

Trade Tools: punch tool with 110 block and 66 block blade, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt-ohmmeter, 4-pair continuity tester and 5-gang punch tool.

• Must be self‑motivated, positive in approach, professional and help create, develop and implement project process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• 3-5 years working in data centers relative to the datacom/telecom industry, operations and administration or related technical field
• General knowledge of telecom/IP equipment and software configurations
• Basic understanding of AC/DC power principles
• Strong aptitude for independent working environment and high productivity rate
• Must be able to act as the Company liaison for interface with customer representative(s).
• Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.
• Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.
• Excellent communication and customer relationship skills
• Regular attendance is mandatory

• Must possess at least a High School diploma or GED equivalency
• Must possess a minimum of three (3) years of experience in telecommunications or related technical field.
• Any network, storage or server certifications are a plus
• Must be able to terminate fiber.
• Must possess a minimum of six (6) months supervisory and/or managerial experience.
• Must possess and be able to effectively use the tools listed above.

License

Required:

No

Minimum Education:

High School

IES is an Equal Employment Opportunity

Employer:

Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply. The IES policy on equal employment…