Control Tower Specialist, Cloud Logistics, Road Transport

• Monitor active shipments and transportation milestones from origin pickup through final delivery
• Review and update shipment tracking reports at least every two hours
• Track pickup, in-transit status, estimated arrival, delivery, and other customer or operational checkpoints
• Obtain shipment updates using GPS, tracking systems, Transportation Management Systems (TMS), and other technology platforms
• Contact drivers, carriers, brokerage offices, and other transportation partners for status updates
• Document shipment updates, estimated arrival times, delays, and other relevant information in required systems and reports
• Monitor for missed milestones, potential delays, and exceptions; elevate concerns for resolution
• Follow up on outstanding shipment updates and open items
• Communicate timely shipment status information to internal stakeholders
• Track first-, middle-, and final-mile movements and identify potential service disruptions
• Confirm delivery status and supporting shipment information when required
• Maintain accurate shipment data in the TMS and other tracking tools
• Follow customer requirements, operating procedures, and escalation processes
• Support shipment research, reporting, ad-hoc reporting, projects, and other operational activities as assigned

• High School diploma or equivalent required
• 1–2 years of experience in transportation, logistics, freight brokerage, customer service, dispatch, or a related field preferred
• Experience working with transportation management, shipment tracking, GPS, or similar technology platforms preferred
• Experience communicating with drivers, carriers, or transportation providers is a plus
• Proficient with Microsoft Office applications, including Outlook, Excel, Word, and Teams
• Ability to learn and effectively use Transportation Management Systems (TMS), GPS tracking platforms, and other transportation technology
• Strong attention to detail and ability to maintain accurate shipment information
• Strong organizational and time-management skills
• Ability to monitor multiple shipments and priorities in a deadline-driven environment
• Effective written and verbal communication skills
• Comfortable communicating by phone with drivers, carriers, brokerage offices, and internal teams
• Ability to identify potential delays or exceptions and elevate issues appropriately
• Ability to follow established processes, procedures, and customer requirements
• Basic problem-solving skills and ability to research missing or incomplete shipment information
• Ability to work independently while contributing effectively within a team environment
• Organized, dependable, and proactive in following up on outstanding items
• Fluency in English is required; knowledge of additional languages is a plus
• Ability to work in a professional office environment and sustain focus amid interruptions, competing priorities, and time-sensitive demands
• Availability outside standard business hours, including evenings, weekends, or holidays, may be required

Demonstrates expertise in monitoring and managing shipments using Transportation Management Systems (TMS) and GPS tracking platforms, ensuring timely communication and accurate documentation of shipment statuses. Exhibits strong organizational skills and attention to detail in a fast-paced logistics environment.

• Transportation Management Systems (TMS)
• Shipment Tracking
• GPS Tracking Platforms
• Effective Communication
• Organizational Skills

• Shipment Tracking
• Transportation Management Systems (TMS)
• GPS Tracking
• Data Documentation
• Problem-Solving

• Attention to Detail
• Time-Management
• Effective Communication
• Team Collaboration
• Proactive Follow-Up

• Logistics
• Freight Brokerage
• Transportation
• Customer Service
• Dispatch

• Microsoft Office
• Outlook
• Excel
• Word
• Teams