Manager, Brokerage Operations, Road

Manager, Brokerage Operations, Road US

Lancaster

Nearest Major Market:
Dallas Nearest Secondary Market:
Fort Worth

The Manager, Operations is responsible for leading the day-to-day execution of DSV Road's truck brokerage operations, ensuring freight moves safely, efficiently, and profitably. This role focuses on driving service excellence, optimizing load planning and carrier utilization, supporting team performance, and maintaining strong internal and external partnerships. The Manager will balance tactical execution with process improvement - serving as a key link between operations, sales, and customer service to ensure delivery commitments and profitability targets are met.

Duties and Responsibilities:

• Lead and manage the daily operations of the trucking brokerage team, including load planning, dispatch, carrier selection, and on-time performance.
• Monitor workflow to ensure freight is executed according to customer requirements, cost expectations, and company policies.
• Support, coach, and develop operations staff to strengthen performance, collaboration, and accountability.
• Analyze key performance metrics (margin, cost per load, carrier utilization, service levels) and implement actions to improve results.
• Collaborate closely with Sales and Customer Service to ensure seamless handoffs, customer satisfaction, and issue resolution.
• Build and maintain strong relationships with carrier partners and customers to promote reliability and long-term growth.
• Identify and implement process improvements to increase efficiency, reduce costs, and enhance the overall customer experience.
• Ensure compliance with company safety standards, DOT regulations, and industry best practices.
• Participate in continuous improvement initiatives and contribute to strategic projects supporting network and operational excellence.

Education & Experience:

• 5+ years of experience in truck brokerage, transportation management, or third-party logistics (3PL) with strong understanding of FTL, LTL, and spot market operations.
• 3–5 years of leadership experience in an operations or dispatch management capacity.
• Bachelor's degree preferred; equivalent combination of education and industry experience accepted.

Skills &

Competencies:

• Proven leadership ability with a hands-on, results-oriented management style.
• Strong communication and relationship-building skills across internal teams, customers, and carrier networks.
• Analytical thinker with the ability to interpret data, identify trends, and implement process improvements.
• Solid understanding of transportation regulations, market dynamics, and brokerage operations.
• Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite, especially Excel for data analysis.
• Knowledge of lean or continuous improvement methodologies preferred.
• Strong organizational skills and ability to manage competing priorities in a fast-paced environment.

Physical Demands:

• While performing the duties of this position, the employee is regularly required to use a computer, phone, and other standard office equipment.
• The role may occasionally require reaching, bending, stooping, kneeling, or crouching, as well as lifting or moving objects weighing up to 10 pounds.
• Specific vision abilities include close and distance vision necessary to perform the essential functions of the position.

Work Environment:

• The position is performed primarily in a professional office environment and requires frequent use of computers, transportation management systems, telephones, and other standard office equipment.
• The role operates in a fast-paced transportation environment where priorities, customer requirements, and shipment needs may change throughout the day.

Reasonable accommodations may be made to enable qualified individuals…