Manager, Brokerage Operations

• Lead and manage daily operations of the trucking brokerage team, including load planning, dispatch, carrier selection, and on‑time performance
• Monitor workflow to ensure freight execution meets customer requirements, cost expectations, and company policies
• Support, coach, and develop operations staff
• Analyze margin, cost per load, carrier utilization, and service‑level metrics
• Collaborate with Sales and Customer Service on handoffs, customer satisfaction, and issue resolution
• Build and maintain relationships with carrier partners and customers
• Implement process improvements to increase efficiency, reduce costs, and enhance customer experience
• Ensure compliance with company safety standards, DOT regulations, and industry best practices
• Participate in continuous improvement initiatives and strategic projects supporting network and operational excellence
• Perform other duties and projects as assigned

Requirements

• 5+ years of experience in truck brokerage, transportation management, or third‑party logistics (3PL)
• Strong understanding of FTL, LTL, and spot market operations
• 3–5 years of leadership experience in an operations or dispatch management capacity
• Bachelor’s degree preferred; equivalent combination of education and industry experience accepted
• Proven leadership ability with a hands‑on, results‑oriented management style
• Strong communication and relationship‑building skills across internal teams, customers, and carrier networks
• Ability to interpret data, identify trends, and implement process improvements
• Solid understanding of transportation regulations, market dynamics, and brokerage operations
• Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite, especially Excel for data analysis
• Knowledge of lean or continuous improvement methodologies preferred
• Strong organizational skills and ability to manage competing priorities in a fast‑paced environment
• Ability to perform the physical demands of the role, including occasional lifting or moving objects up to 10 pounds

Core Competencies

Demonstrates expertise in truck brokerage operations, including load planning, dispatch, and carrier selection, while ensuring compliance with DOT regulations and company safety standards. Proven ability to lead teams, analyze performance metrics, and implement process improvements to enhance operational efficiency and customer satisfaction.

Highest‑signal resume keywords

• Truck Brokerage Experience
• Transportation Management Systems (TMS)
• Leadership in Operations Management
• Data Analysis and Process Improvement
• Understanding of FTL and LTL Operations

ATS Optimization Keywords

Hard Skills

• Load Planning
• Dispatch Management
• Carrier Selection
• Cost Analysis
• Service‑Level Metrics
• Freight Execution
• Transportation Regulations
• Market Dynamics
• Process Improvement Methodologies
• Data Interpretation

Soft Skills

• Strong Communication Skills
• Relationship-Building
• Coaching and Development
• Organizational Skills
• Ability to Manage Competing Priorities

Industry Keywords

• Third‑Party Logistics (3PL)
• Freight Transportation
• DOT Regulations
• Continuous Improvement
• Operational Excellence

Tools & Technologies

• Transportation Management Systems (TMS)
• Microsoft Office Suite
• Excel for Data Analysis