Program Manager

DSV – Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Location:

USA – Lancaster, Midpoint Dr

Division:
Solutions

Job Posting

Title:

Program Manager

Time Type:
Full Time

Salary: $120,000 – $140,000 annually

The Program Manager is responsible for leading and managing site operations to ensure safe, efficient, and profitable performance in alignment with company policies and client expectations. This role drives continuous improvement, fosters team development, and maintains high levels of customer satisfaction through strategic planning, effective communication, and operational excellence.

• Develop and implement systems and procedures to manage operations, equipment, and products in a safe and profitable manner.
• Ensure operational compliance with company policies, client Service Level Agreements (SLAs), and Standard Operating Procedures (SOPs).
• Lead efforts in continuous improvement and cost‑saving initiatives across the operation.
• Monitor and achieve key performance indicators (KPIs) and quality system requirements.
• Apply effective communication and motivational techniques to lead, supervise, counsel, and, when necessary, discipline team members.
• Maintain high team morale and focus on delivering exceptional customer service.
• Provide growth and development opportunities for team members through coaching and training.
• Act as a liaison to the General Manager, implementing and managing operational plans.
• Deliver timely and accurate customer analytics to support strategic initiatives.
• Communicate proactively across business units and organizational layers to ensure alignment and feedback.
• Lead the development and execution of communication strategies to promote company priorities.
• Support change management initiatives aligned with client strategy.
• Build and maintain strong relationships with internal and external stakeholders.
• Maintain frequent communication with teams and working groups to ensure operational alignment with client and business needs.
• Serve as the first point of escalation for operational issues and concerns.
• Demonstrate leadership and sound business judgment in anticipating client/project needs and developing effective solutions.

• Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility.
• Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines.
• Remains knowledgeable regarding changes in hardware and software technology.
• Develops proficiency in client systems.

• Manages high level customer service standards for all functions.
• Assures that client accounts receive the required level of operational and administrative support.
• Maintains appropriate contact with all functions and responds to requests when required.
• Attends or leads meetings with key customers to discuss any customer issues.
• Coordinates management of supplier/customer visits to the site.
• Promotes a positive relationship with clients by providing excellent customer service.

• Supports the development of an annual operating budget.
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
• Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.

• Manages existing programs for…