Operations Director, Fulfillment Center Operations

Position Summary

(USA) Operations Director, Fulfillment Center Operations
Lancaster, TX

Outbound Operations – Pick, Pack, and Ship. Coordinate with Senior Operations Managers to implement quality control processes that ensure the accuracy of each order handled by the fulfillment center. Oversees outbound operations across all shifts. Supports the development of fulfillment‑center best practices for product distribution in line with organizational standards. Oversees outbound activities for a nonsortable manual sortable fulfillment center. Develops fulfillment center best practices for product distribution in line with organizational standards.

Inbound Operations – Unload, Receive, Haul, and Stock. Review analysis provided by Senior Operations Managers and coordinate with ICQA teams to ensure necessary product inventory levels are maintained. Oversees inbound operations across all shifts. Supports the development of fulfillment center best practices for inventory receiving, unloading, and storage in line with organizational standards. Oversees inbound activities for an nonsortable manual sortable fulfillment center.

Performance Monitoring – Monitors performance across inbound and outbound operations across all shifts. Responsible for performance monitoring across all operations within a nonsortable manual sortable fulfillment center. Establishes effective controls to achieve goals, standards, budgets, and key performance indicators to support Walmart’s organizational strategy. Manages a profit‑and‑loss statement and delivers on performance and financial targets. Monitors performance dashboards and conducts ad‑hoc analyses to evaluate the performance of the fulfillment center and provides feedback to Senior Operations Managers.

Allocates resources and ensures appropriate staffing and workload levels to meet business demands. Develops fulfillment transportation and storage standards to ensure an organized and efficient storage environment.

Process Improvement – Reviews analyses and provides process improvement feedback to Senior Operations Managers. Recommends and delivers training to associates on continuous improvement and performance enhancement activities. Drives continuous improvement and performance enhancement activities and oversees implementation of Lean strategies and processes across a nonsortable fulfillment center.

Compliance and Quality Management – Supports strategic leadership for an automated sortable fulfillment center to achieve key performance metrics and regulatory obligations and operational standards. Provides strategic leadership for a nonsortable manual sortable fulfillment center to achieve key performance metrics and all regulatory obligations and operational standards.

Collaboration – Collaborates with Senior Operations Managers as well as external teams (e.g., Fulfillment Engineering, Supply Chain Management, Transportation Operations) to ensure optimization of capacity and delivery management. Supports and collaborates with other functions at Walmart such as HR, Maintenance, and ICQA to achieve objectives.

People Development – Ensures associates receive learning and development opportunities (e.g., training, mentoring). Coaches team members and provides feedback to enhance skills, knowledge, and work performance. Mentors Senior Operations Managers and less experienced associates. Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for and implementing business strategies, plans and practices, analyzing costs and forecasts, incorporating them into business plans, determining and supporting resource requirements, evaluating operational processes, measuring outcomes to ensure desired results, identifying and capitalizing on improvement opportunities, promoting a customer environment, demonstrating adaptability and sponsoring continuous learning.

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting and developing talent, supporting mentorship, workforce development and succession planning, and…