Manager, Operations - LTL Express, Road Transport

Manager, Operations - LTL Express, Road Transport US

Lancaster, TX

The Manager, Operations – LTL Express is responsible for leading the day-to-day execution and performance of DSV Road's LTL Express operations. This role ensures freight moves safely, efficiently, and within committed service levels across both brokerage and asset-based networks. The Manager drives operational excellence by overseeing shipment execution, terminal coordination, carrier performance, and team productivity while maintaining a strong focus on on-time delivery, service reliability, and profitability.

This position serves as a key leader within the operation, partnering closely with Sales, Account Management, and Customer Service to deliver high-quality, time-sensitive transportation solutions. The role balances tactical execution with continuous improvement, ensuring processes, systems, and teams are aligned to meet customer expectations and business objectives.

Duties & Responsibilities:

• Lead and manage daily LTL Express operations, including load planning, routing, dispatch, and real-time shipment management for time-definite freight.
• Oversee execution of expedited and service-sensitive shipments, ensuring adherence to strict pickup and delivery windows.
• Monitor operational workflows to ensure freight is executed in alignment with customer requirements, transit commitments, and cost expectations.
• Drive on-time performance and service reliability across LTL carrier networks, terminals, and cross-dock operations.
• Manage and develop a team of operations personnel, providing coaching, performance management, and ongoing development.
• Establish clear expectations, accountability standards, and performance metrics for the team.
• Analyze key performance indicators including on-time pickup/delivery, transit time adherence, margin, cost per shipment, and exception management.
• Lead daily and weekly operational reviews to address service failures, identify root causes, and implement corrective actions.
• Collaborate closely with Sales and Account Management to support customer growth, onboarding, and service strategy alignment.
• Serve as an escalation point for critical shipments, service failures, and high-priority customer issues.
• Build and maintain strong relationships with LTL carriers, ensuring capacity availability and consistent service performance.
• Oversee routing decisions, consolidation strategies, and carrier selection to optimize cost and service outcomes.
• Identify and implement process improvements to enhance efficiency, reduce transit variability, and improve customer experience.
• Ensure compliance with DOT, FMCSA, and company safety standards, as well as adherence to LTL carrier requirements and service guidelines.
• Partner with cross-functional teams (Operations, IT, Finance, Safety, and Commercial) to support system enhancements, reporting, and operational initiatives.
• Support implementation of new LTL Express services, tools, and technologies to enhance visibility and execution.
• Maintain accurate operational reporting and provide insights to leadership on performance trends and opportunities.
• Participate in strategic initiatives to expand and strengthen DSV's LTL Express product offering.

Education & Experience:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field preferred; equivalent experience accepted.
• 5+ years of experience in transportation, freight brokerage, or 3PL operations, with strong emphasis on LTL and/or expedited freight.
• 3–5 years of leadership experience in an operations, dispatch, or transportation management role.
• Demonstrated experience managing time-sensitive or service-critical freight operations.
• Strong understanding of LTL carrier networks, terminal operations, and transit time management.
• Experience with Transportation Management Systems (TMS) and shipment visibility tools required.

Skills &

Competencies:

• Proven leadership ability with a hands-on, results-driven management style.
• Strong knowledge of LTL Express operations, including time-definite services, terminal networks, and expedited freight handling.
• Deep understanding of LTL pricing, routing, consolidation, and carrier performance management.
• Strong analytical skills with the ability to interpret data, identify trends, and drive performance improvements.
• Excellent communication and relationship-building skills across internal teams, customers, and carrier partners.
• Ability to manage high-pressure, time-sensitive situations with urgency and sound decision-making.
• Strong problem-solving skills with the ability to quickly resolve service disruptions and operational challenges.
• Proficiency in Microsoft Office Suite, particularly Excel for reporting and analysis.
• Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
• Knowledge of DOT, FMCSA, and transportation compliance requirements.
• Continuous improvement mindset with focus on efficiency, service quality, and scalability.

Physical Demands:

• The position…