Operations Manager

Location:

Lancaster, TX | Job Type:
Full Time |

Shift:
Nights (Mon-Fri 6p-2:30a) | Annual Base Pay: $83,125 - $91,675

The above base pay range may vary depending on location, job‑related knowledge, skills and experience. The range listed is just one component of Wayfair’s total compensation package for employees. Depending on the position offered, equity, bonuses, commissions and other forms of compensation may be provided as part of the compensation package, in addition to a comprehensive suite of medical, financial and additional benefits.

• The Operations Manager will collaborate with our Supervisor team to solve immediate day‑to‑day operational issues.
• Develop robust, trusting relationships with key stakeholders and senior leadership, identify opportunities to improve warehousing productivity and build a team of high‑performing Supervisors.
• Monitor and drive key service level metrics for fulfillment to ensure we provide excellent customer experience and deliver on our promise.
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
• Manage, coach and develop a team of Operations Supervisors.
• Manage multiple priorities in a fast‑paced environment with effective communication and thorough follow‑through.
• Establish sound process improvement initiatives that drive year‑over‑year improvement, as well as streamline and optimize day‑to‑day operations.

• Bachelor’s Degree or equivalent work and/or military experience.
• 5+ years of operations management experience.
• Strong administrative, organizational, managerial, and communication skills.
• Analytical ability necessary to gather and interpret data, and develop, recommend, and implement solutions.
• Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast‑paced and rapidly growing company.
• Senior presence with thoughtful, articulate communication style, adept at communicating up and down and at pivoting approach depending on the audience’s needs.
• Familiarity with Excel and SQL are a plus.

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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